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Forrester names Moveworks a leader in Chatbot for IT operations. Read the report today.
Moveworks named a Forrester leader in Chatbot for IT operations.
Schedule a meeting with a Moveworks representative and learn how we can help reduce employee issue resolution from days to seconds.
Knowledge base (KB) articles allow employees to answer their pressing IT issues quickly, without consulting the service desk. But at most companies, finding those answers is a challenge — with knowledge scattered across multiple repositories, articles filled with technical jargon, and search systems failing to understand what employees need.
How do top service desks overcome these obstacles? We consolidated insights from IT leaders to create 5 best practices to build a better knowledge base.
Download the guide to learn: