The Performance Insights Dashboards provide comprehensive visibility over your Moveworks bot.
With nearly 100 individual charts and metrics, these dashboards visualize every aspect of your AI deployment, from the number of employees engaging with the bot to the percentage of all IT issues Moveworks resolves autonomously.
For CIOs and other executives, the Performance Insights Dashboards showcase the high-level impact of Moveworks, headlined by the percentage of all employee-submitted IT issues resolved autonomously.
With easy-to-digest visualizations presented on a single screen, busy executives can determine Moveworks’ ROI at a glance.
Leaders who oversee the service desk, employee experience, and end-user support need to track shifts and patterns in how Moveworks helps employees.
Our dashboards visualize detailed data on bot interaction trends, arming these leaders with the up-to-date knowledge they need to make informed decisions.
For business application owners, technical writers, and other specialists concerned with the precise allocation of IT resources, these dashboards reveal employees’ most common tech issues and troubleshooting questions.
The dashboards provide a comprehensive performance analysis of individual Moveworks skills and shed light on the most requested knowledge articles.
We use the dashboards in our regular reviews of service desk activities — not only to understand the impact Moveworks is having on Level 1 support, but also to identify gaps in our existing resources. We can quickly determine how much work the bot is handling and where to focus our attention.Erica Callaghan, Manager of Global Technology & Solutions, Broadcom