Built-in capabilities
The ServiceNow integration enables employees to take various ticketing actions, file forms, receive ticket updates, and chat with a live agent - all within the Moveworks AI Assistant. Also, Moveworks indexes forms and knowledge articles, while respecting user permissions, with more file support in an upcoming release.
Build powerful AI agents
Moveworks can supercharge your ServiceNow instance with custom AI agents
Renew Software Licenses On Time
60-day before renewal, combine usage (Okta), support history, and cost to draft the renewal recommendation, then open the PO workflow.
Add a User to an Assignment Group
A plugins that allows the assignment group admin to add a user to the group.
Nudge Ticket Assignee
A plugin that nudges assignees about tickets that haven't been updated in a given time period.
Incident Metrics Summary
A Plugin that provides a summary of incident metrics over time, including Tickets Raised, Resolved, Avg. First Response & Resolution Time, First Contact Resolution Rate, Reopen Rate, and SLA Adherence %.
Analyze Knowledge Article Quality
A plugin that allows knowledge authors to evaluate whether a KB article is written in an AI-compatible way based on defined writing guidelines.
Remind Approvers To Take Action
A plugin that reminds users about pending ServiceNow approvals.
Resources
Check out our helpful docs to connect ServiceNow to your Moveworks AI Assistant and extend what you can do with the integration.
Explore more integrations
Moveworks easily integrates with your key applications and systems, enabling your entire workforce to find answers, automate tasks, and boost productivity — wherever they're working.
