CIOs and IT leaders need a fast, practical way to measure performance against industry standards. This cheat sheet highlights the key metrics that show whether your IT organization can maintain service quality, reduce friction, and deliver real ROI.
You’ll see where manual work slows teams down, where automation can reclaim time, and how your performance compares to peers. Inside, you’ll find the essential KPIs that define operational maturity and reveal opportunities to improve.
In this cheat sheet, you’ll learn:
- How core KPIs—like ticket deflection and MTTR—reflect operational health
- Where manual, repetitive work is driving cost and SLA risk
- How benchmarking supports smarter planning, budgeting, and automation
- Why establishing baselines matters before expanding AI-driven workflows
With clear benchmarks, IT leaders can move from reactive fixes to a more efficient, automation-ready support model.
Download the guide now!
Success! We have received your request, and a representative from Moveworks will reach out shortly to get you started with Employee Experience Insights.