BMC Helix ITSM Integration

BMC Helix ITSM is a service management platform that uses emerging technologies to help IT leaders improve service delivery and user experiences.
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Built-in capabilities

The BMC Helix ITSM integration enables employees to take various ticketing actions and receive ticket updates - all within the Moveworks AI Assistant. Also, Moveworks indexes public forms to provide the best search experience.

Tickets
Query Ticket
Create ticket
Update ticket with comment
Resolve Ticket
Reopen ticket
Receive ticket updates
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Search
Forms
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Identity
User Ingestion

Resources

Check out our helpful docs to connect BMC Helix ITSM to your Moveworks AI Assistant and extend what you can do with the integration.

BMC Remedy/Helix Access Requirements

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