content-author-bio-photo-ashmita-shrivastava

Content Marketing Manager

Ashmita has spent her career helping technology companies shape market narratives, strengthen brand positioning, and drive growth. At ServiceNow, she leads strategic content initiatives that translate complex technologies into clear, business-focused narratives, with a special focus on AI and its impact across the enterprise. Before joining ServiceNow, she led content strategy at Apple and Sprinklr. Ashmita holds a master's degree in Magazine Journalism from Nottingham Trent University, UK.

Latest articles by Ashmita

What Is Agentic Reasoning and Why Does It Matter?

Learn what agentic reasoning is, how it powers AI agents to plan and self-correct, and what to look for when evaluating reasoning in enterprise AI.

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Reasoning Engines Explained: How Agentic AI Works

Learn how a reasoning engine goes beyond basic AI to autonomously plan, act, and adapt — and why IT leaders are betting on it to drive enterprise productivity.

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Intranet Search in the Age of AI: A Complete Guide

Intranet search empowers enterprise employees to find answers and resources housed within their company’s internal database. Learn how to get started here.

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Self-Service Help Desk: The IT Leader's Guide

See how a poorly designed self-service help desk creates more tickets, not fewer. Learn how AI-powered self-service can resolve employee issues end-to-end.

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What Is Agentic AI? Key Concepts & Benefits Explained

What is agentic AI? See how it perceives, reasons, plans, and acts across enterprise systems—plus benefits, use cases, and how it differs from generative AI.

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Agentic AI Frameworks vs. AI Agent Builders Explained

Agentic AI frameworks give enterprise IT and HR leaders the structure to scale autonomous agents securely. Compare top options and see how Moveworks helps.

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10 Best IT TIcketing Systems for Enterprises

Compare the best IT ticketing systems for enterprise teams. Explore features, AI capabilities, and how to choose the right platform for modern IT support.

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