Table of contents
Highlights
- Enterprise leaders increasingly evaluate Glean alternatives based on both search quality and the ability to automate work across business systems.
- Enterprise search helps employees find information, while AI agent platforms reason over requests and help complete work across connected systems.
- For IT and HR teams, integration breadth, workflow automation, and enterprise governance are key evaluation criteria alongside search relevance.
- No-code workflow building enables business teams to extend AI-powered automation without extensive development effort.
- Looking beyond productivity metrics to outcomes such as ticket deflection and cost per resolution can change which platform best fits your organization.
- The right platform depends on whether your priority is knowledge discovery, workflow automation, or a combination of both.
- Organizations evaluating Glean alternatives are increasingly looking for AI that not only answers questions, but also reduces support effort and improves employee productivity.
You picked Glean because it's a strong search tool. Employees ask a question, and it finds the answer, fast.
But do your questions truly feel resolved? Or do things still feel unfinished?
Glean can connect your employees with the information they’re looking for. It doesn't help get the work itself done, though.
Newer platforms can reason over what they find and take the next step, whether that’s provisioning access, resolving a ticket, or kicking off an automated workflow. That’s a big advantage that gets harder to ignore as your AI strategy matures and brings new use cases to other departments.
This guide gives you a shortlist of eight credible Glean alternatives, a side-by-side comparison, and a path for deciding what your IT and HR teams actually need in terms of better search, more automation, or maybe even both.
Enterprise search vs. AI agent platform: What to look for in a Glean alternative
An enterprise search tool is able to index your company's systems and return answers or links, so employees can find information themselves. An AI agent platform goes a layer deeper, able to reason over the information it finds and take action across connected systems to help complete the request.
When an employee asks how to request a new laptop, a search tool might just return a knowledge base article. An agentic platform can do that too, but it can also check the employee's eligibility and start the provisioning workflow if they qualify for a new one.
As you evaluate alternatives, four components matter most:
- Action versus retrieval: Does the platform surface information or complete tasks?
- Workflow automation breadth: How many IT and HR processes/use cases can it actually touch?
- Low-code extensibility: Can your team build and adjust workflows using visual and low-code tools, without needing heavy engineering support?
- ROI model: Is success measured by usage or by outcomes like ticket deflection and cost per resolution?
IDC projects 2027 as the inflection point for enterprise AI agent adoption at scale, so consider what a platform does today, but also how well it can grow with your future needs.
At a glance: Glean alternatives compared
Every platform below has strengths. The right fit, however, depends on your existing stack, your team's technical resources, and (maybe most importantly) how much of your AI roadmap points toward automation versus search alone.
Use this table to build a shortlist, then read the fuller breakdowns below.
Tool | Best for | Standout feature | Consider if... |
Moveworks | IT and HR teams that want search and action together | Reasoning Engine executes multi-step workflows across 500+ integrations | You want one platform instead of several point solutions |
Dust | Teams that want agents to act on what they find | Broad model flexibility, 100+ integrations | You need extensive prebuilt IT and HR workflows out of the box |
Microsoft Copilot | Microsoft 365-centric organizations | Deep integration with Teams, SharePoint, and OneDrive | Your workflows use systems outside the Microsoft ecosystem |
Guru | Teams that want curated, verified knowledge | Knowledge verification and browser extension | You need to automate requests across multiple systems |
Coveo | Customer support, commerce, and knowledge search | Predictive relevance tuning with measurable analytics | Your priority is employee-facing workflow automation |
Elastic | Engineering-led teams building a custom solution | Proven scale and deep relevance control | You'd rather deploy a turnkey platform than build one |
GoSearch | Teams that want fast, lower-cost deployment | Hybrid indexed-and-federated search architecture | You need mature workflow automation, not just retrieval |
Gemini Enterprise | Google Workspace-centric organizations | Cross-app search plus agents, Google ecosystem integration | Your environment uses tools beyond Google Workspace |
1. Moveworks
Moveworks connects enterprise search with conversational AI to help employees find information and complete tasks across your IT and HR systems.
Instead of just returning links, its Reasoning Engine is designed to interpret what an employee needs, check context like entitlements or role, and execute multi-step workflows, within your existing permissions and policies, across more than 500 integrations.
The platform delivers:
- Search and action: Employees can get answers and resolution in the same conversation, not a link to yet another portal or tool.
- Workflow automation: Requests can span IT, HR, and other departments without manual handoffs.
- Low-code extensibility: Agent Studio lets your team build and adjust custom workflows visually, without needing a developer for every change.
- Business outcomes: Moveworks' ROI model centers on ticket deflection and cost per resolution versus usage.
Best for: Organizations that want enterprise search and workflow automation working together, instead of as separate tools.
2. Dust
Dust pairs enterprise search with AI agents that act on what they find. Agents are able to draft content, analyze data, and update connected tools directly, backed by broad model flexibility and 100-plus integrations.
That said, implementation complexity and the availability of prebuilt IT and HR workflows can vary depending on your requirements and deployment approach.
3. Microsoft Copilot
Microsoft Copilot brings search and content generation into tools your teams likely already use, including Teams, SharePoint, and OneDrive. For Microsoft 365-centric organizations, that familiarity can help shorten the learning curve.
If your technology environment extends well beyond Microsoft though, you may want a platform built to automate workflows across a wider range of business applications.
4. Guru
Guru is a knowledge management tool with lightweight AI, built for teams that want curated, up-to-date answer cards inside their workflow. Its strengths are knowledge verification, a browser extension, and simple setup.
If your goal is automating requests across multiple systems versus finding verified answers, you may need broader workflow automation.
5. Coveo
Coveo is a relevance-focused search and recommendation platform, often used for customer support, commerce, and knowledge experiences. Its predictive relevance tuning and detailed analytics can help you measure search performance directly.
Coveo is strongest at search itself. Extending AI into employee-facing automation may call for a platform built around action-taking, not solely retrieval.
6. Elastic
Elastic provides search infrastructure for engineering-led teams that want to build a custom solution instead of deploying something turnkey. It offers proven scale, deep customization, and fine-grained relevance control.
That flexibility comes with the big trade-off of an engineering investment required to build, integrate, and maintain the experience over time.
7. Amazon Q Business
Amazon Q Business is AWS's generative AI assistant, built to help employees find information and complete tasks using enterprise data. It’s able to connect to more than 40 data sources and is able to take action across tools like Jira, ServiceNow, and Salesforce.
For organizations already invested in AWS, that ecosystem alignment can help simplify identity management. However, workflow automation outside of prebuilt actions may require more configuration than platforms built around agentic resolution.
8. Gemini Enterprise
Gemini Enterprise is Google's platform combining enterprise/intranet search, AI chat, and agents, and it's a strong fit for Google Workspace-centric organizations. Cross-app search and agents that are able to research and take some actions build on Google's ecosystem integration.
If your environment uses tools outside of Google Workspace, you may need a platform designed to support action across a wider range of enterprise systems.
How to choose the right Glean alternative for IT and HR
The best Glean alternative isn't defined by search quality alone. It comes down to whether the platform can reason and act across your IT and HR systems, instead of just pointing users toward an answer that they have to act on manually.
As you’re comparing tools, weigh these factors together:
- Action-taking versus retrieval
- Integration breadth across your IT and HR stack
- Low-code workflow building
- Business outcomes and governance
- An ROI model based on ticket deflection and cost per resolution
Organizations tend to see the most value when AI helps employees find information and complete the work that follows. Moveworks supports both knowledge and action by combining enterprise search, reasoning, and workflow automation into a single platform.
If you're ready to see what search + action can look like for your organization, explore the Moveworks platform today.
Frequently Asked Questions
An enterprise search tool indexes your systems and returns relevant answers or links so employees can find information faster. An AI agent platform goes further, reasoning over that information and taking action across systems, such as provisioning access or resolving a ticket. The practical difference is retrieval versus resolution: one helps you find the answer, the other helps you get the work done.
Glean is a search-first platform built for knowledge discovery and information retrieval, helping employees quickly locate the data they need across company systems. Moveworks is an agentic AI platform that provides enterprise search using a Reasoning Engine to understand employee intent and automate complex, multi-step workflows. While Glean focuses on connecting users to information, Moveworks prioritizes resolving requests end-to-end within defined guardrails, making it a strong choice for organizations aiming to drive ticket deflection and operational efficiency.
Teams typically evaluate alternatives when search alone stops moving the needle on employee experience and support costs. Common drivers include pricing and total cost of ownership, long deployments, model or ecosystem lock-in, and a growing need for AI that acts rather than only retrieves. Enterprise IT and HR leaders often want deeper workflow automation than a search-first tool provides.
Yes, open-source options exist for teams that want code transparency, self-hosting, or data residency control. They can reduce licensing costs and vendor lock-in, but they often trade away turnkey connectors, prebuilt automations, governance, and enterprise support. Weigh the engineering effort to reach production readiness against the flexibility you gain.
Glean is known for strong enterprise search and knowledge discovery, which covers the find step well. Agentic AI platforms extend past discovery to reason and act across IT and HR systems and initiate the workflow that helps resolve a request, within defined guardrails. If your goal is ticket deflection and faster resolution, an action-oriented platform tends to fit enterprise IT and HR needs more closely.
