Top Benefits of AI in HR: How Modern Enterprises Transform People Operations

If you haven't invested in AI yet, you're probably already considering it. But you might be wondering if you can actually achieve a measurable ROI.

This is a common issue for many HR leaders. 

Manual processes can't keep up as your business grows: administrative tasks add up, support case resolutions slow down, and teams are stretched thin. 

Adding automation to your workflows may sound like the perfect solution, but is it really sustainable? How do you know if your AI investment will solve your problems and give you tangible results?

The fact is, artificial intelligence and human resources can seamlessly blend together to help leadership teams drive long-term business growth. This partnership provides a range of benefits as you transform your people operations.

1. Automating repetitive HR tasks to scale service and cut support costs

Repetitive administrative tasks are productivity killers for HR departments. Teams can spend hours a week answering the same questions about leave balances, benefits enrollment, and policy approvals.

When you bring AI into the mix, many of these challenges are eliminated. Instead of waiting hours or days for a response, your employees can use AI assistants to get answers. The great thing is that employees can get immediate AI support without leaving the platforms they use.

These added efficiencies impact enterprises in a variety of positive ways, leading to:

• Faster employee resolutions that prevent unnecessary frustration and help to increase satisfaction scores
• Measurable cost reductions due to lower HR and IT ticket volumes and reduced operational demands
• Improved strategic focus for HR teams thanks to less administrative backlog

Companies like Palo Alto Networks experienced similar benefits when they needed to support a workforce of 15,000 employees. They wanted to provide better experiences for their teams without adding significant headcount. 

By deploying Moveworks' AI Assistant to automate routine HR requests, they successfully saved thousands of support hours per quarter.

2. Personalized support improves employee satisfaction and reduces HR workload

Employees typically want solutions to problems. Some of these solutions are easy to find, but the ones that aren't can cause headaches.

Having a chatbot can provide some assistance, but advanced AI systems are what make the difference. 

Agentic AI assistants can deliver highly personalized responses in real time, taking into account variables like the employee’s role, department, or region to provide relevant support solutions.

For employees, this means fewer delays and higher productivity levels. For HR professionals, it translates to lower request volumes, less burnout, and more time to focus on strategic tasks.

Unity, the world's leading platform for creating 3D content, reaped these benefits and more when deploying Moveworks. After remote work doubled their ticket volume, they needed a scalable way to support employees. 

By automating their support processes, they reduced ticket resolution times from three-day averages to less than a minute. This efficiency gain occurred while maintaining an employee satisfaction rate of 90%.

3. Streamlined recruitment and onboarding accelerate hiring

Talent management is a resource-heavy process. HR teams need to create job descriptions, screen candidates, schedule interviews, make offers, and personalize onboarding for new employees. This can be a logistical nightmare. 

AI changes this by accelerating time-to-hire and automating many of the manual steps. This creates a more seamless talent acquisition process — giving successful applicants a smooth entry into the company while improving employee retention.

When your HR teams spend less time on repetitive recruiting tasks, they have more time to focus on the human element and relationship-building. It also means new hires start with more clarity and confidence, reaching full productivity sooner.

loanDepot, one of the largest U.S. mortgage lenders, is proof that AI can reshape HR teams' onboarding and approval processes. Before making changes, loanDepot's software and systems took 3–5 days to process, creating bottlenecks for new employees. But by using an agentic AI platform to automate HR approval processes, they reduced wait times to under five minutes.

4. Workforce insights power data-driven HR strategy

How does your HR team decide on new initiatives? Most businesses use a combination of employee feedback, annual reports, and gut feelings to drive their decisions.

The problem with these variables is that they aren't available in real time and don't account for subtle changes in your business. Waiting for annual performance evaluations to address employee concerns or uncover friction points is time better spent improving employee satisfaction and reducing resource strain.

AI technology changes this by turning everyday interactions into actionable intelligence. Tools like Moveworks Employee Experience Insights (EXI) can analyze thousands of support requests and datasets without requiring manual analysis.

EXI recognizes and extracts patterns with employee workflow and feedback data, which is useful for guiding strategic workforce planning. These solutions give your HR leaders easy-to-understand insights that help them make data-driven decisions to optimize programs and ensure employees benefit from new initiatives.

Leidos, a Fortune 500 technology company, leveraged similar solutions for its 47,000+ employees. When faced with complex IT operations and strict federal security requirements, they needed to understand where their HR processes were breaking down. By deploying an agentic AI platform, they gained the data visibility necessary to drive a substantial decrease in mean time to resolution.

5. Compliance automation helps to reduce risk

HR teams are no strangers to compliance requirements. There's a lot of sensitive data involved in people operations, including open enrollment information, employee history, and financial records. 

But maintaining governance as your business grows doesn't mean you can't operate efficiently. 

AI in HR can help you automatically track your compliance requirements. This gives you the ability to introduce important mechanisms, like:

• Guarding data privacy
• Enforcing permissions across AI applications
• Flagging inconsistent employee outcomes based on protected characteristics

For example, you can use AI solutions to monitor your approval workflows and document access patterns to employee data sources. This real-time monitoring lets you identify anomalies as they happen and before they create compliance risks.

With the help of AI, enterprises can limit their exposure to accidental private data sharing that can lead to significant legal and financial penalties.

Mercari, a popular online marketplace operating in Japan and the U.S., wanted to scale its support operations without compromising on compliance requirements. They deployed an AI-driven IT management solution. This allowed them to automatically resolve 74% of their IT issues while orchestrating automation within the company's pre-established governance framework.

6. Tailored learning builds future-ready talent at scale

It's essential to provide your employees with tailored upskilling opportunities. This is where AI in HR can really shine.

Using AI solutions, HR teams can create personalized training recommendations based on an employee’s performance history, role requirements, and skill set. Instead of training generalists across your organization, you can build a workforce with specialized capabilities aligned with your business goals.

Creating more personalized L&D programs supports your growth at scale: 

• Employees can access unique learning opportunities that help them advance their career development, improving their chances of promotion and internal mobility. 
• Businesses save significant resources by reducing the need for additional hiring. 

Moveworks helps facilitate these AI-driven learning opportunities by surfacing relevant knowledge directly within the chat tools employees use every day. 

A leading enterprise chat platform that recognized the value of this knowledge-sharing tool implemented it across its own business training programs. By partnering with Moveworks to crowdsource support across its digital channels, the company's new AI solution automatically resolved 30% of its IT issues. At the same time, the business turned its everyday task management tools into a real-time information hub for the entire company to use.

7. Scalable HR operations sustain growth without adding headcount

You want your business to grow — but growth can come with increased support ticket volume as you bring on new systems and processes.

Some businesses might fix this by hiring more people. But that gets expensive fast and eats into the returns you're hoping to see from your technology investments.

AI allows HR functions to scale support without needing additional employees to handle lower-value tasks. By enabling employee self-service options, you can decouple support needs from additional headcount. This lets you scale effectively, maximizing HR ticket deflection without incurring additional operational costs.

With the right automation in place, your teams can get more done in less time: 

• Your HR teams will have fewer requests to answer.
• Your employees won't have to wait days for a response.

Databricks, a global leader in data and AI, proved this model works. Leveraging an AI-powered agent named R2DB, the company automatically deflected 50% of support tickets.  This efficiency saved them nearly $1.5 million in annual hiring costs, allowing them to support a massive global team without adding additional help desk staff.

How advanced AI delivers ROI in HR

As beneficial as AI can be to your business, implementing these advanced solutions does come with a few challenges. 

HR leaders often struggle to achieve consistent employee adoption rates when introducing newer technologies. They might also handle complex integrations or need to meet strict security requirements to comply with regulatory requirements.

If these challenges aren't carefully addressed, they can stall your digital transformation. You might end up with a tool that delivers no measurable impact and costs you more than you save. 

This doesn't have to be the case. With the right integrations, advanced AI platforms like Moveworks can drive tangible results that basic automation tools can't match. This includes:

• Deflecting a significant percentage of HR tickets: Unlike standard generative AI tools, advanced agentic AI assistants can understand the context of employee requests and reason on the best solutions to their issues. This improves AI capabilities, reducing the need for manual ticket intervention and enabling employees to self-serve more effectively.
• Shortening resolution times from days to minutes: Intelligent AI integrations don't just provide solutions to your employees — they can actively carry them out. This means employees won't wait days for approvals or system access. They can create the request, and an AI agent will automatically carry it out on your HR team's behalf.
• Freeing HR capacity for strategic, high-value work: Instead of drowning in administrative busywork, your HR teams can focus on culture building, retention strategies, and employee engagement initiatives.

Moveworks also measures the impact of your AI investments through real-time analytics. This gives your leaders complete visibility into cost savings, time-to-resolution, and improvements in employee satisfaction, providing proven ROI metrics.

If you want to take a deeper dive into the best ROI frameworks and metrics to use for your business, check out How to Measure and Communicate Agentic AI ROI.

Future-proof enterprise HR with Moveworks

The potential for AI in HR is significant — from automating administrative tasks to personalizing employee support experiences. But knowing why you need AI is only half the battle. You also need the right platform to deliver on these promises.

Moveworks delivers where most traditional AI solutions fall short. As an agentic AI platform, it leverages a highly advanced reasoning engine that allows AI assistants to reason, plan, and take action across your systems in real time, providing personalized employee support at scale.

Moveworks integrates seamlessly with platforms like Workday and ServiceNow, and understands natural conversations in over 100 different languages. This enables faster case management for your teams, accelerates your HR workflows, and provides valuable data-driven insights you can use to help retain your talent and keep them productive.

Enabling this level of transformation is the key to future-proofing your people operations while providing a measurable ROI that the business can trust.

Ready to start modernizing your enterprise with advanced AI-driven HR workflows? Schedule a free demo of Moveworks today.