AI Analytics

LLM-powered insights

Track your copilot's impact and identify service improvement initiatives with AI-generated analytics

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Identify employee support initiatives that deliver impact

Reveal the truth

Uncover hidden insights in support tickets and copilot conversations with analytics that mine the raw, unstructured language.

Focus on impact

Rapidly identify initiatives that drive the business forward through AI-generated recommendations.

Track performance

Measure your copilot's impact across employee groups, services, apps, locations, and more.

Copilot Analytics

Measure the value of your copilot

Track the capabilities, features, and resources that employees find valuable. Drill down by employee cohorts, services, apps, and issue clusters.

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Continuous Service Improvement

Focus on impactful projects

Our AI reveals what employees are really asking for, what's slowing them down, and which automations or content will unblock the workforce.

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LLM-powered insights and recommendations

AI categorization

Drill down into the app and service issues discovered by AI in your unique data.

Recommendations

Identify high-impact automation, content, and process improvements at the click of a button.

Benchmarks

Compare service performance over time and benchmark against similar organizations.

Copilot dashboard

Explore and explain the impact of your copilot.

Knowledge gaps

Understand the content employees find valuable and identify the articles you should write next.

Executive insights

Summarize the most important charts and data for your leadership team.

Turbocharge productivity across every department

Uplevel IT effectiveness

Give IT teams the ability to turn insights gleaned from ticket data into positive outcomes for your organization.

Learn more about IT

Streamline HR cases

Enable your HR team to spend more time with your people by optimizing the copilot’s ability to provide answers and automations.

Learn more about HR

Ensure FP&A efficiency

Make sure nothing stands in between your finance team and what they need to be strategic partners for your business.

Learn more about Finance

Let sellers sell

Sellers should be focused on selling, not getting access to Salesforce. Moveworks lets you remove critical blockers to revenue.

Learn more about Sales

Keep marketers marketing

With Moveworks, marketers can spend more time marketing your product or service and less time dealing with IT support.

Learn more about Marketing

Save engineers time

Let engineers focus their precious time building rather than unblocking themselves so they can build.

Learn more about Engineering

Albemarle doubles productivity with Employee Experience Insights

Albemarle uses Moveworks to seamlessly support its global operations — without adding headcount. See how the manufacturer prevents critical disruptions.

Read on

Challenge

Lacked real-time data on which support issues were slowing employees down the most

Result

Gained the ability to identify and prevent critical disruptions across the digital workplace

Maximize efficiency with AI insights

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Related features

Approvals

Accelerate the speed of business by requesting, receiving, and actioning all your enterprise approvals directly in the Moveworks Copilot.

Learn more

Service management

Transform the service desk with generative AI — Moveworks automates and accelerates service workstreams across the enterprise.

Learn more

Knowledge Studio

10x the productivity of knowledge writers and amplify self-service support with AI-generated articles grounded in your enterprise data.

Learn more

Begin your journey with AI Analytics today

Blog

5 help desk metrics and benchmarks IT leaders should know in 2023

Get in the know

Blog

Employee Experience Insights: everything you need to know

Learn more

Case Study

Intercontinental Exchange turns IT tickets into an actionable to-do list

See how

Datasheet

See how EXI turns unstructured data into an actionable to-do list IT leaders

Download PDF

Bring generative AI to work

Learn how Moveworks helps employees automate tasks, find information, query data, get notifications, and create content across all of your business applications.

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