Case Studies
CASE STUDY
“Moveworks takes the complexity out of IT support for our employees. Now they simply chat with a conversational bot in Slack to get their issues resolved and get work done.”
—Mark Tonnesen, CIO
CASE STUDY
“The Medallia AI agent, powered by Moveworks, provides our employees a spectacular employee experience 24/7. Today, this AI is addressing a third of our service tickets with an average resolution time of less than five minutes and with an NPS equivalent to a human agent.”
—Ashwin Ballal, CIO
CASE STUDY
“With Moveworks the results were immediate. We had a delightful user experience and improved productivity across the company within the first few days of rolling it out, not weeks or months later.”
—Wendy M. Pfeiffer, CIO
CASE STUDY
“We were looking for a way to leverage a chatbot that’s predominantly built on AI and ML processing and can serve many employees simultaneously, giving them a high-end resolution experience. Moveworks is the only tool we’ve seen that can do this.”
—Prakash Kota, CIO
CASE STUDY
“I’ve always believed that machine learning could automate IT support, but Moveworks is the first company to really make it happen.”
— Andy Nallappan, CIO
CASE STUDY
“Moveworks is very focused on applying machine learning and AI to solve common issues facing enterprise IT management. They are the only company I have found that has this level of focus.”
—Mark Grimse, VP IT