Case Studies

CASE STUDY

“Moveworks takes the complexity out of IT support for our employees. Now they simply chat with a conversational bot in Slack to get their issues resolved and get work done.”

—Mark Tonnesen, CIO

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CASE STUDY

“The Medallia AI agent, powered by Moveworks, provides our employees a spectacular employee experience 24/7. Today, this AI is addressing a third of our service tickets with an average resolution time of less than five minutes and with an NPS equivalent to a human agent.”

—Ashwin Ballal, CIO

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“With Moveworks the results were immediate. We had a delightful user experience and improved productivity across the company within the first few days of rolling it out, not weeks or months later.”

—Wendy M. Pfeiffer, CIO

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“We were looking for a way to leverage a chatbot that’s predominantly built on AI and ML processing and can serve many employees simultaneously, giving them a high-end resolution experience. Moveworks is the only tool we’ve seen that can do this.”

—Prakash Kota, CIO

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“I’ve always believed that machine learning could automate IT support, but Moveworks is the first company to really make it happen.”

— Andy Nallappan, CIO

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“Moveworks is very focused on applying machine learning and AI to solve common issues facing enterprise IT management. They are the only company I have found that has this level of focus.”

—Mark Grimse, VP IT

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