Case Studies

CASE STUDY

“I have three priorities when it comes to supporting our workforce: enable the IT team to focus on high-value tasks, put intelligence in their hands to make better decisions, and deliver the best support experience to employees. Moveworks is unique in that it helps us achieve all three.”

—Milind Wagle, CIO

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“With machine learning, Moveworks is able to improve over time, which allows it to learn how our business works, understand our local lingo, and engage with us in natural conversation.”

—Stephen Franchetti, VP of Business Technology

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“With Moveworks the results were immediate. We had a delightful user experience and improved productivity across the company within the first few days of rolling it out, not weeks or months later.”

—Wendy M. Pfeiffer, CIO

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“I’ve always believed that machine learning could automate IT support, but Moveworks is the first company to really make it happen.”

— Andy Nallappan, CIO

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“Our experience going live was very good. We were able to bring the entire environment up within 60 days once we had completed our initial proof-of-value analysis.”

– Russ Harris, VP Operations

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“We were looking for a way to leverage a chatbot that’s predominantly built on AI and ML processing and can serve many employees simultaneously, giving them a high-end resolution experience. Moveworks is the only tool we’ve seen that can do this.”

—Prakash Kota, CIO

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“The Medallia AI agent, powered by Moveworks, provides our employees a spectacular employee experience 24/7. Today, this AI is addressing a third of our service tickets with an average resolution time of less than five minutes and with an NPS equivalent to a human agent.”

—Ashwin Ballal, CIO

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CASE STUDY

“Moveworks takes the complexity out of IT support for our employees. Now they simply chat with a conversational bot in Slack to get their issues resolved and get work done.”

—Mark Tonnesen, CIO

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