of password resets resolved autonomously by Moveworks
"Moveworks elevates messaging platforms from being just communications tools to being a place where employees go to take actions."
- Mark Tonnesen, CIO, Freedom Financial
Employees simply describe their IT request in a Slack message to the Alfred bot, and Moveworks uses advanced NLU and conversational AI to understand the issue and deliver a resolution. Some of Alfred’s key capabilities that are winning over employees include instant password resets, adding people to mailing lists (DLs), getting access to software, getting answers to common questions, looking up coworkers’ contact details, and filing IT tickets directly from a Slack message.