Why do 350+ leading enterprises rely on Moveworks to support 5+ million employees?
Every customer has a unique story to tell, but the shared benefits are unique to Moveworks.
50 %
reduction in live agent chats in 30 days
Within a month of implementing their AI Assistant, CVS Health experienced a 50% reduction in live agent chats benefiting teams beyond IT, including HR, procurement, corporate communications, store operations and streamlining different business functions across the entire enterprise.
40% cost reduction in 1 year, saving $1.4M in ticket services
"Moveworks was able to automate a significant amount of the work and speed up the mean time to resolution for our employees. They resolved over 8000 tickets for us last year and helped accelerate another 4000, which, from a bottom line standpoint, actually saved us over 40% in costs. So we saved about $1.4 million in services last year."
Kevin Rooney
CIO, West Monroe
75 %
of support budget reclaimed
A Fortune 500 aerospace manufacturer was able to reduce its L1 support contract cost by 75% and speed up approvals by 60X after adopting Moveworks.
4 X
resolutions in first week
A top credit rating agency was able to quadruple its number of resolutions within a week of launching proactive password reset notifications with Moveworks.
MTTR now 400X lower than industry average
Leveraging AI to offset the equivalent of 25 service technicians' work output per week.
"Moveworks is extremely vested in customer success. We have monthly meetings going over adoption as well as advising us on its fast moving product updates."
Chief Information, Innovation and Digital Officer in the Healthcare and Biotech Industry gives Moveworks Platform 5/5 Rating in Gartner Peer Insights™ Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management) Market. Read the full review here: https://gtnr.io/c0Maho3Mk #gartnerpeerinsights
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16 K+
employee hours saved globally per month
Amadeus was able to reduce calls to support teams by 44% in less than a year and, at the same time, give back more than 16,000 hours globally to employees per month.
3X employees in 5 years, same number of agents
"We actually tripled in size, over the course of five years or so, and have not had to increase our service staff at all. So, we've actually stayed at the same amount of agents that we had before."
Retha Summers
IT Director of Platforms and Services, Coca-Cola Consolidated
"Our adoption and growth are tremendous, and it is increasing every quarter by 20%. Interactions are also increasing, which means our employees are asking more questions from the AI bot."
Lalit Kumar
Senior Analyst, Ciena
"Our employment verification process went from manual and full of digital friction to a fully automated service delivered in 60 seconds. That saves about 1,000 hours of manual work every year. It’s a great example of ROI and “return on employee”—taking something tedious and turning it into an instant service."
— Brian Shrift, Executive Director of the Office of the CIO, ManTech
1.5M
savings and the equivalent of 17 agents
Databricks is experiencing 73% of ticket orders that are "no touch" with a 2026 goal of 4 out of 5 tickets to be deflected plus a much higher first-time resolution rate and NPS.
Call volume reduced by 25% in 2 weeks
A top healthcare provider saw a 25% reduction in call volume within 2 weeks of adopting Moveworks, which allowed support staff to uplevel and focus on more strategic initiatives.
Adopted in 44 languages across 76 countries
A top 5 pharmaceutical giant was able to reclaim 75k+ hours of productivity by providing AI support in 44 languages across 76 countries.
40K+ L1 queries deflected annually
A global insurance leader deflected 40,000 L1 queries annually with ChIP, their Moveworks AI Assistant.
