“AppDynoBot is automatically resolving over 30% of employee issues, instantly, and we’ve been able to hold IT headcount flat while freeing up my team to work on bigger value-add work.”
percentage of tickets resolved autonomously
account unlocks handled autonomously by AppDynoBot
number of weeks to full deployment
AppDynamics is an application performance monitoring company that’s now part of Cisco. As the leader and fastest-growing vendor in the application performance management space, they count on VP of Operations, Russ Harris, and his IT team to grow their global, white-glove IT service while keeping costs in check. For Harris, a natural language-capable chatbot is critical: “The Moveworks bot is absolutely essential. New employees have to be productive in their first week, fast onboarding and IT service are the keys to that, and that’s what AppDynobot gives us.”
To handle the company's rapid growth, Harris and his team identified the top requirement: automating IT issue resolution. Harris wanted "a tool that would help us automatically resolve a high volume of issues, and allow helpdesk agents to move up the value chain to do more complex tasks." Harris’ team evaluated various AI solutions, but none had focused on achieving automated IT issue resolution like Moveworks. Harris says, "Frankly, I'm laser-focused on the internal helpdesk as a starting point. Get that right and then move on from there."