Why do 350+ leading enterprises rely on Moveworks to support 5+ million employees?

Every customer has a unique story to tell, but the shared benefits are unique to Moveworks.

Workflow acceleration

  • Superior self-service
  • Less queries/busywork
  • Happier employees

Instant ROl

  • Time savings
  • Cost savings
  • Scalability savings           

Roadblock removals

  • Seamless integrations
  • Better and faster service
  • Happier customers

Customizable solutions

  • New innovations
  • Elevated engagement
  • Limitless possibilities

50 %

reduction in live agent chats in 30 days

Within a month of implementing their AI Assistant, CVS Health experienced a 50% reduction in live agent chats benefiting teams beyond IT, including HR, procurement, corporate communications, store operations and streamlining different business functions across the entire enterprise.

40% cost reduction in 1 year, saving $1.4M in ticket services

"Moveworks was able to automate a significant amount of the work and speed up the mean time to resolution for our employees. They resolved over 8000 tickets for us last year and helped accelerate another 4000, which, from a bottom line standpoint, actually saved us over 40% in costs. So we saved about $1.4 million in services last year."

Kevin Rooney
CIO, West Monroe

75 %

of support budget reclaimed

A Fortune 500 aerospace manufacturer was able to reduce its L1 support contract cost by 75% and speed up approvals by 60X after adopting Moveworks.

4 X

resolutions in first week

A top credit rating agency was able to quadruple its number of resolutions within a week of launching proactive password reset notifications with Moveworks.

Action made possible with Agentic AI - Toyota using Moveworks

MTTR now 400X lower than industry average

A top 5 automaker was able to reduce mean time to repair to 400X lower than the industry average and offset the work of 25 service technicians' work every week.

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"Moveworks is extremely vested in customer success. We have monthly meetings going over adoption as well as advising us on its fast moving product updates."

Chief Information, Innovation AND Digital Officer - Healthcare and Biotech

Chief Information, Innovation and Digital Officer in the Healthcare and Biotech Industry gives Moveworks Platform 5/5 Rating in Gartner Peer Insights™ Artificial Intelligence Applications in IT Service Management (Transitioning to AI Applications in IT Service Management) Market. Read the full review here: https://gtnr.io/c0Maho3Mk #gartnerpeerinsights
Disclaimer: Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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16 K+

employee hours saved globally per month

Amadeus was able to reduce calls to support teams by 44% in less than a year and, at the same time, give back more than 16,000 hours globally to employees per month.

3X employees in 5 years, same number of agents

"We actually tripled in size, over the course of five years or so, and have not had to increase our service staff at all. So, we've actually stayed at the same amount of agents that we had before."

Retha Summers
IT Director of Platforms and Services, Coca-Cola Consolidated

"When an employee needs something, they should get it ASAP, just by asking. And that’s what Moveworks does. That’s joyous. That’s fun. And that’s something that’s going to scale the business."

1.5M

savings and the equivalent of 17 agents

Databricks is experiencing 73% of ticket orders that are "no touch" with a 2026 goal of 4 out of 5 tickets to be deflected plus a much higher first-time resolution rate and NPS.
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Call volume reduced by 25% in 2 weeks

A top healthcare provider saw a 25% reduction in call volume within 2 weeks of adopting Moveworks, which allowed support staff to uplevel and focus on more strategic initiatives.

40K+ L1 queries deflected annually

A global insurance leader deflected 40,000 L1 queries annually with ChIP, their Moveworks AI Assistant.

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