Insights

AI is transforming IT operations analytics (ITOA). Here are the key benefits and challenges of implementing AI-driven ITOA, including real-world examples.

How to manage the risks of deploying Generative and Discriminative LLM in your enterprise during pre-training, training, fine-tuning, and usage.

Moveworks is honored to be recognized on the 2023 Forbes Cloud 100 list which spotlights companies that pair strong values with top performance.

Grounding AI links abstract knowledge to real-world examples, enhancing context-awareness, accuracy, and enabling models to excel in complex situations.

Data annotation trains AI systems to tackle complex business challenges. Annotation prepares AI to adapt to unique enterprise use cases.

Moveworks' data center expansion in Europe & Canada means European & Canadian customers have control and flexibility over their data privacy and data residency.

Here’s your AI transformation roadmap. Learn more about what AI transformation is, what’s needed to make it happen, and the role AI copilots play.

AI copilots can streamline tasks & boost productivity in businesses. Transform your operations & enhance communication with these intelligent assistants.

Every enterprise needs an AI copilot strategy. Here is a 4-tier framework to successfully implement these powerful tools for efficiency and performance.

Moveworks' Total Economic Impact™ Study by Forrester finds organizations can achieve 256% ROI with average savings of $11.5 Million over 3 years with Moveworks.

Microsoft held its annual developer conference, Build 2023. Moveworks shares 4 takeaways on the latest innovations in AI, user experience, and plugins.

The Moveworks Enterprise LLM Benchmark evaluates LLM performance in the enterprise environment to better guide business leaders when selecting an AI solution.

Learn how to measure the employee experience with AI analytics, natural language understanding and real-time performance insights with EXI.

Conversational AI uses natural language understanding and machine learning to communicate. Learn more about benefits, examples, and use cases.

Read the Moveworks Live event recap for key takeaways, product innovations, and announcements from all Moveworks Live speakers.

The new Moveworks-Carahsoft strategic partnership brings conversational AI to the public sector.

Check out the most impactful Artificial Intelligence applications, from self-driving cars to IT support, and see why you should use AI in your business.

Introducing Creator Studio, a generative, no-code platform connecting employees to all systems across the enterprise with a unified, natural language interface.

Discover the 50 best private AI companies shaping the enterprises of tomorrow, from chatbots to predictive analytics, to elevate your operations.

What are examples of companies using conversational AI? Learn how 5 leading companies boost efficiency, customer satisfaction, and employee experience.

What is Generative AI, how does it work, and how can you use it? Let's dive in and discover the fascinating world of Generative AI.

What's the difference between a chatbot, conversational ai, and a conversational ai chatbot? Let's get into the differences and how it applies to the enterprise.

GPT-4 is the first large multimodal model released by OpenAI that can accept both images and text inputs. Learn its applications and why it’s better than GPT-3.

When evaluating conversational AI platforms it's important to ask 5 key questions to understand the true capabilities and avoid costly investments

Discover the fundamentals of trustworthy enterprise-grade conversational AI and how to prioritize chatbot security and privacy.

The future of chatbots and LLMs for modernizing the employee experience is here. Learn how conversational AI is transforming businesses.

Unleash conversational AI in your enterprise. Learn how to navigate the opportunities and risks of implementing generative and conversational AI.

Large language models (LLMs) are advanced AI algorithms trained on massive amounts of text data for content generation, summarization, translation & much more.

Supervised and Unsupervised Learning, what's the difference? The key difference is labeled data. What are the benefits? Let's use ChatGPT as an example.

Reduce IT costs while also focusing on improving the end-user experience. Here are 10 reasons why AI needs to be part of your IT cost reduction strategy.

Understanding the difference between generative ai businesses is crucial when making investments in tech. Here's how to tell which are real and which are hype.

ChatGPT is only the start of the future of generative AI. Moveworks CEO Bhavin Shah shares his take on ChatGPT and how the Human-AI partnership will progress.

Bhavin Shah shares his perspective on how ChatGPT will accelerate innovation and spur efficiencies across the modern enterprise in 2023.

Know the value of AI in your organization. Read on to understand the 8 key performance indicators (KPIs) to pay attention to before you invest in AI.

ChatGPT is a groundbreaking technology that’s captured our imagination, but it is not without limitations. Moveworks' VP of Machine Learning shares his thoughts.

AI can now scale multilingual support to 100+ languages. Learn how Moveworks solved the many technical challenges needed to provide multilingual support.

In its latest report on Chatbots for IT Operations, Forrester named Moveworks a leader among top vendors, giving Moveworks the highest possible score in 19 criteria, including chatbot readiness.

Being a new CIO is daunting. Yousuf Khan, 5X CIO turned VC, and Bhavin Shah, CEO of Moveworks, have a conversation about what it takes to succeed in the complex C-level role.

Moveworks' Employee Experience Insights (EXI) uses AI to tap into information hidden in support tickets and reveals your workforce’s everyday experience.

Fresh from Forrester’s Technology & Innovation Forum, Moveworks shares 3 takeaways on the future of work and how enterprises should focus on practical AI.

3 companies — DocuSign, Palo Alto Networks, and Procore — optimized help desk forms to upgrade their support processes and improve employee productivity.

Moveworks uses its own conversational AI to better onboard new hires and make sure they have what they need to succeed in their role on Day One.

Great leaders are great decision-makers. Learn how employee experience leaders, like you, can use the Idea Funnel to turn ideas into impact.

When it comes it using AI in HR, you need a solution that makes an immediate impact. Read on to see just a few of the ways HR teams can use AI now.

The Moveworks-Nexthink partnership enables proactive tech support in the digital workplace.

Today, we’re incredibly excited to announce Moveworks for HR — a sophisticated artificial intelligence solution built for human resources.

Our current way of working isn’t working. But we have the technology and knowledge to make it better, to make an employee experience that’s almost magical.

There are an infinity use cases for conversational AI. Here are just 13 of many ways you can use it today.

As European companies race to support flexible work, Moveworks brings its AI platform to the UK, France, and Germany.

Moveworks API empowers customers to send critical updates through our platform. Now, employees get the support they need — before running into problems.

With omnichannel support, employees can use whichever channel they prefer to get help and receive the same seamless experience.

We often believe in the power of big ideas to increase employee satisfaction, but the truth is that small moments define the HR experience.

Moveworks announces two major additions: multilingual support and Moveworks for Web. These changes will deeply support the new normal for companies with global workforces.

Moveworks built the first multilingual AI platform for employee support. To do so, we had to evolve all parts of our Intelligence Engine™. Here's how.

Are you interested in joining a ground-breaking AI company? Now you can... in Austin! Moveworks is proud to move our expansion strategy forward in Texas.

Companies are using virtual agents to support their workforce. But what constitutes an impactful virtual agent? Here are the 7 metrics that matter.

Moveworks earns Gold certification for CSA STAR Level 2, validating our security programs and demonstrating our commitment to safeguarding customer data.

How Moveworks' conversational AI technology can generate a tailored response to every single employee request, across all departments.

Moveworks announces major enhancements to its conversational AI platform, designed to automate support for the world's largest companies.

Now valued at $2.1 billion, Moveworks is the first AI platform that provides a seamless employee experience to both remote and in-office employees.

The 5 components of the Moveworks Intelligence Engine™ work in unison to make getting help at work effortless.

How can companies engage thousands of employees as effectively as people do one-on-one? This article explores three strategies to fix employee comms.

What does it take to create an entirely new category of product? Ultimately, it's about empowering the right people with the right company culture.

We analyzed thousands of real-world HR requests to offer insight into how to HR teams can move closer to Tier 0 service delivery for their companies.

Solve every issue for every employee — across IT, HR, finance, and facilities. Introducing the Moveworks employee experience platform built on conversational AI.

Moveworks takes every piece of your company’s disparate data into account to match questions to precise, personalized answers.

Moveworks helps HR take on the endless barrage of employee requests so HR teams can focus on higher priorities.

With Moveworks for Employee Comms, employee experience teams can send targeted, personalized messages at scale, preventing support issues before they happen.

Forms are critical to a self-service IT strategy. See how Moveworks makes forms smarter at every step of the experience.

To build a computer capable of understanding language, natural language processing (NLP) and natural language understanding (NLU) have proven critical.

Learn what it takes to build an enterprise identity system, how unique identity maps allow for personalized support, and why service desks depend on personalization to manage complex IT environments.

One-of-a-kind IT issues describe surprisingly similar problems. Collective Learning allows Moveworks to see the similarities under the surface.

In its latest report on Chatbots for IT operations, Forrester awarded Moveworks the highest possible score for our Strategy and Market Presence.

New approaches to natural language understanding (NLU) and conversational AI have streamlined interactions between people and machines.

Moveworks is now compliant with SOC 2 Type 2, the gold standard in information security. This compliance validates our continued commitment to protecting your data and affirms the security of our AI solution.

In this post, we’ll dive deep into the history of human-computer interaction, from early chatbots to today’s AI-powered conversation engines.

In this blog, Dan Powers, Director of IT, Robert Half, explains how they used Moveworks to turn Microsoft Teams into an AI-powered virtual workplace.

The Moveworks chatbot app is available for customers to install directly from either Microsoft AppSource or the Microsoft Teams store.

Moveworks Concierge streamlines IT communication, allowing employees to add comments, receive updates, and request action on support issues in real time.

Moveworks is today announcing its integration with Microsoft to transform Teams into an autonomous IT support channel.

Fresh off his appearance on the SaaStr podcast, Moveworks CEO Bhavin Shah reflects on how IT teams are transitioning to the new work-from-home economy.

As companies respond to the COVID-19 outbreak by transitioning to WFH, Moveworks has released new capabilities to support remote employees.

By prioritizing security from day one, Moveworks managed to earn ISO 27001 certification, demonstrating our commitment to safeguarding our customers’ data.

Moveworks Channel Resolver resolves IT support issues posted on Slack channels, saving employees time while eliminating work for the service desk.

Thanks to groundbreaking advances in natural language understanding and deep learning, AI can now instantly route 90% of IT support tickets.

It still takes five hours for the average IT ticket to be routed to the right expert. Learn how AI can help.

Moveworks raises a $75 million Series B funding round to scale its automated AI resolution of enterprise IT issues.

With AI-powered resolution, enterprise chat platforms fill a void left in the patchwork of IT communications via phone, email, portals, and walk-up kiosks.

Overcome enterprise search challenges with machine learning and novel natural language understanding (NLU) techniques like embedding and Seq2Seq.

Broadcom celebrates a year with the Moveworks conversational chatbot. Learn how Broadcom automatically resolves 38% of employee IT issues every week with AI.

Conversational AI chatbots rely on natural language understanding (NLU) to engage people and get work done. We explore how hard it is to get this right.

Slack chatbots can automate IT and onboarding processes seamlessly. See how the IT team at Achieve rolled out a MoveWorks powered chatbot in Slack that facilitates onboarding and lets employees ask questions when they need IT help.

Advances in Natural Language Understanding (NLU) and machine learning are enabling IT support issues to be resolved instantly and autonomously.