How conversational AI can drive mission success for the public sector Learn how AI & automation can immediately provide ROI and elevate service experience at scale for federal and state government and the public sector as a whole. Read blog post
Generative AI should be your #1 priority: Key takeaways from the ... 3 key takeaways from the Forrester Technology & Innovation Summit: 1. Make generative AI your #1 priority. 2. Balance Risk 3. Deploy Copilots. ... Read blog post
How conversational AI is transforming healthcare Conversational AI is improving healthcare delivery by automating tasks, surfacing knowledge, and supporting staff. Learn how leading providers use ... Read blog post
How Moveworks uses LLMs to create a seamless conversational AI ... From spelling correction to intent classification, get to know the large language models that power Moveworks' conversational AI platform. Read blog post
How AI is changing IT operations analytics AI is transforming IT operations analytics (ITOA). Here are the key benefits and challenges of implementing AI-driven ITOA, including real-world examples. Read blog post
Understanding the risks of deploying LLMs in your enterprise How to manage the risks of deploying Generative and Discriminative LLM in your enterprise during pre-training, training, fine-tuning, and usage. Read blog post
Why Moveworks was named one of the top private cloud companies in the world Moveworks is honored to be recognized on the 2023 Forbes Cloud 100 list which spotlights companies that pair strong values with top performance. Read blog post
Grounding AI: How to improve AI decision-making with contextual awareness Grounding AI links abstract knowledge to real-world examples, enhancing context-awareness, accuracy, and enabling models to excel in complex situations. Read blog post
What is data annotation? And how can it help build better AI? Data annotation trains AI systems to tackle complex business challenges. Annotation prepares AI to adapt to unique enterprise use cases. Read blog post
Moveworks expands global reach with new EU and Canadian data centers Moveworks' data center expansion in Europe & Canada means European & Canadian customers have control and flexibility over their data privacy and data residency. Read blog post
The AI transformation roadmap: How to drive productivity with conversational AI Here’s your AI transformation roadmap. Learn more about what AI transformation is, what’s needed to make it happen, and the role AI copilots play. Read blog post
What is an AI copilot? AI copilots can streamline tasks & boost productivity in businesses. Transform your operations & enhance communication with these intelligent assistants. Read blog post
You need an AI copilot strategy Every enterprise needs an AI copilot strategy. Here is a 4-tier framework to successfully implement these powerful tools for efficiency and performance. Read blog post
Total Economic Impact™ study finds Moveworks delivered a 256% ROI Moveworks' Total Economic Impact™ Study by Forrester finds organizations can achieve 256% ROI with average savings of $11.5 Million over 3 years with Moveworks. Read blog post
All in on AI: 4 key learnings from Microsoft Build 2023 Microsoft held its annual developer conference, Build 2023. Moveworks shares 4 takeaways on the latest innovations in AI, user experience, and plugins. Read blog post
The Moveworks Enterprise LLM Benchmark: Evaluating large language models for business applications The Moveworks Enterprise LLM Benchmark evaluates LLM performance in the enterprise environment to better guide business leaders when selecting an AI solution. Read blog post
The smarter way to measure the employee experience? AI. Learn how to measure the employee experience with AI analytics, natural language understanding and real-time performance insights with EXI. Read blog post
The all-encompassing guide to conversational AI Conversational AI uses natural language understanding and machine learning to communicate. Learn more about benefits, examples, and use cases. Read blog post
Moveworks Live recap: 8 key takeaways you may have missed Read the Moveworks Live event recap for key takeaways, product innovations, and announcements from all Moveworks Live speakers. Read blog post
Moveworks-Carahsoft partnership brings conversational AI to the public sector The new Moveworks-Carahsoft strategic partnership brings conversational AI to the public sector. Read blog post
The most impactful AI applications in 2023 Check out the most impactful Artificial Intelligence applications, from self-driving cars to IT support, and see why you should use AI in your business. Read blog post
Creator Studio: A no-code platform for enterprise conversational AI Introducing Creator Studio, a generative, no-code platform connecting employees to all systems across the enterprise with a unified, natural language interface. Read blog post
The 50 AI companies shaping the enterprises of tomorrow Discover the 50 best private AI companies shaping the enterprises of tomorrow, from chatbots to predictive analytics, to elevate your operations. Read blog post
Conversational AI examples: How companies use conversational AI today What are examples of companies using conversational AI? Learn how 5 leading companies boost efficiency, customer satisfaction, and employee experience. Read blog post
Generative AI: What it is and why it matters What is Generative AI, how does it work, and how can you use it? Let's dive in and discover the fascinating world of Generative AI. Read blog post
Chatbots vs. Conversational AI for the enterprise, explained What's the difference between a chatbot, conversational ai, and a conversational ai chatbot? Let's get into the differences and how it applies to the enterprise. Read blog post
GPT-4: Everything you need to know and why it's better than GPT-3 GPT-4 is the first large multimodal model released by OpenAI that can accept both images and text inputs. Learn its applications and why it’s better than GPT-3. Read blog post
Conversational AI platforms: 5 questions to ask during your next demo When evaluating conversational AI platforms it's important to ask 5 key questions to understand the true capabilities and avoid costly investments Read blog post
Chatbot security: Conversational AI trustworthiness in the age of ChatGPT Discover the fundamentals of trustworthy enterprise-grade conversational AI and how to prioritize chatbot security and privacy. Read blog post
The future is now: ChatGPT is ushering in a new era of conversational AI for the enterprise The future of chatbots and LLMs for modernizing the employee experience is here. Learn how conversational AI is transforming businesses. Read blog post
Demystifying LLMs and GPT for Enterprise Leaders with Forrester Unleash conversational AI in your enterprise. Learn how to navigate the opportunities and risks of implementing generative and conversational AI. Read blog post
Large language models: The basics and their applications Large language models (LLMs) are advanced AI algorithms trained on massive amounts of text data for content generation, summarization, translation & much more. Read blog post
Supervised vs. unsupervised learning: What's the difference? Supervised and Unsupervised Learning, what's the difference? The key difference is labeled data. What are the benefits? Let's use ChatGPT as an example. Read blog post
How to reduce wasted spend in IT [+10 things AI can do about it] Reduce IT costs while also focusing on improving the end-user experience. Here are 10 reasons why AI needs to be part of your IT cost reduction strategy. Read blog post
Generative AI: How to spot the real conversational AI companies and get past the hype Understanding the difference between generative ai businesses is crucial when making investments in tech. Here's how to tell which are real and which are hype. Read blog post
ChatGPT — Does it deserve its 15 minutes of fame? Yes, and why generative AI is the future. ChatGPT is only the start of the future of generative AI. Moveworks CEO Bhavin Shah shares his take on ChatGPT and how the Human-AI partnership will progress. Read blog post
Bhavin Shah on HMG Spotlight: 2023 will be the year of conversational AI Bhavin Shah shares his perspective on how ChatGPT will accelerate innovation and spur efficiencies across the modern enterprise in 2023. Read blog post
How to avoid AI investment pitfalls: The most important KPIs to consider Know the value of AI in your organization. Read on to understand the 8 key performance indicators (KPIs) to pay attention to before you invest in AI. Read blog post
ChatGPT is shaking up the status quo: The strengths and weaknesses of large language models ChatGPT is a groundbreaking technology that’s captured our imagination, but it is not without limitations. Moveworks' VP of Machine Learning shares his thoughts. Read blog post
You, too, can scale support to over 100 languages: Breaking down the challenge of multilingual IT AI can now scale multilingual support to 100+ languages. Learn how Moveworks solved the many technical challenges needed to provide multilingual support. Read blog post
Moveworks named a leader in The Forrester Wave™: Chatbots For IT Operations In its latest report on Chatbots for IT Operations, Forrester named Moveworks a leader among top vendors, giving Moveworks the highest possible score in 19 criteria, including chatbot readiness. Read blog post
What it takes to succeed as a new CIO: A candid conversation between industry leaders Being a new CIO is daunting. Yousuf Khan, 5X CIO turned VC, and Bhavin Shah, CEO of Moveworks, have a conversation about what it takes to succeed in the complex C-level role. Read blog post
Employee Experience Insights: Everything you need to know Moveworks' Employee Experience Insights (EXI) uses AI to tap into information hidden in support tickets and reveals your workforce’s everyday experience. Read blog post
Focus on practical AI: 3 Key learnings from Forrester’s Technology & Innovation Forum Fresh from Forrester’s Technology & Innovation Forum, Moveworks shares 3 takeaways on the future of work and how enterprises should focus on practical AI. Read blog post
How 3 companies use help desk forms to improve employee productivity 3 companies — DocuSign, Palo Alto Networks, and Procore — optimized help desk forms to upgrade their support processes and improve employee productivity. Read blog post
Here’s how we use our own AI to better onboard new hires Moveworks uses its own conversational AI to better onboard new hires and make sure they have what they need to succeed in their role on Day One. Read blog post
What the heck is the Idea Funnel anyway? Great leaders are great decision-makers. Learn how employee experience leaders, like you, can use the Idea Funnel to turn ideas into impact. Read blog post
What can HR teams do with an AI chatbot? Make an immediate impact. When it comes it using AI in HR, you need a solution that makes an immediate impact. Read on to see just a few of the ways HR teams can use AI now. Read blog post
New Moveworks-Nexthink partnership enables proactive IT support The Moveworks-Nexthink partnership enables proactive tech support in the digital workplace. Read blog post
Introducing Moveworks for HR: The first AI solution that personalizes HR support Today, we’re incredibly excited to announce Moveworks for HR — a sophisticated artificial intelligence solution built for human resources. Read blog post
Work — you’re doing it wrong. Our current way of working isn’t working. But we have the technology and knowledge to make it better, to make an employee experience that’s almost magical. Read blog post
13 things you can actually do with conversational AI There are an infinity use cases for conversational AI. Here are just 13 of many ways you can use it today. Read blog post
Moveworks expands across Europe to support employees with AI As European companies race to support flexible work, Moveworks brings its AI platform to the UK, France, and Germany. Read blog post
Product Launch: Prevent issues before they happen with Moveworks' first API Moveworks API empowers customers to send critical updates through our platform. Now, employees get the support they need — before running into problems. Read blog post
3 ways omnichannel support improves your employee experience With omnichannel support, employees can use whichever channel they prefer to get help and receive the same seamless experience. Read blog post
Our secret to a world-class HR experience: Start small We often believe in the power of big ideas to increase employee satisfaction, but the truth is that small moments define the HR experience. Read blog post
Product Launch: Announcing multilingual support and Moveworks for Web Moveworks announces two major additions: multilingual support and Moveworks for Web. These changes will deeply support the new normal for companies with global workforces. Read blog post
Language is no limit: How Moveworks built a multilingual AI platform Moveworks built the first multilingual AI platform for employee support. To do so, we had to evolve all parts of our Intelligence Engine™. Here's how. Read blog post
Moveworks opens a new office in Austin, Texas Are you interested in joining a ground-breaking AI company? Now you can... in Austin! Moveworks is proud to move our expansion strategy forward in Texas. Read blog post
The 7 metrics to measure the success of your virtual agent Companies are using virtual agents to support their workforce. But what constitutes an impactful virtual agent? Here are the 7 metrics that matter. Read blog post
Secure in the cloud: Moveworks earns Gold certification for CSA STAR Level 2 Moveworks earns Gold certification for CSA STAR Level 2, validating our security programs and demonstrating our commitment to safeguarding customer data. Read blog post
Introducing the next generation of Conversational AI How Moveworks' conversational AI technology can generate a tailored response to every single employee request, across all departments. Read blog post
Product Launch: Moveworks enhances AI platform to support the world’s largest companies Moveworks announces major enhancements to its conversational AI platform, designed to automate support for the world's largest companies. Read blog post
How Moveworks raised $200 million in Series C funding Now valued at $2.1 billion, Moveworks is the first AI platform that provides a seamless employee experience to both remote and in-office employees. Read blog post
From request to resolution: How AI solves a support issue The 5 components of the Moveworks Intelligence Engine™ work in unison to make getting help at work effortless. Read blog post
3 strategies to boost engagement with your employee comms How can companies engage thousands of employees as effectively as people do one-on-one? This article explores three strategies to fix employee comms. Read blog post
Why category creators must rethink company culture What does it take to create an entirely new category of product? Ultimately, it's about empowering the right people with the right company culture. Read blog post
HR Service Delivery: how automation unlocks tier 0 employee support We analyzed thousands of real-world HR requests to offer insight into how to HR teams can move closer to Tier 0 service delivery for their companies. Read blog post
Introducing the Moveworks platform Solve every issue for every employee — across IT, HR, finance, and facilities. Introducing the Moveworks employee experience platform built on conversational AI. Read blog post
Every question, one bot: How Moveworks finds answers across the enterprise Moveworks takes every piece of your company’s disparate data into account to match questions to precise, personalized answers. Read blog post
Why people-centric HR teams depend on conversational AI Moveworks helps HR take on the endless barrage of employee requests so HR teams can focus on higher priorities. Read blog post
More than a message: Inspire action with Moveworks for Employee Communications With Moveworks for Employee Comms, employee experience teams can send targeted, personalized messages at scale, preventing support issues before they happen. Read blog post
We fixed forms: Bring your service catalog to life with Moveworks Forms are critical to a self-service IT strategy. See how Moveworks makes forms smarter at every step of the experience. Read blog post
The Practical Guide to NLP and NLU To build a computer capable of understanding language, natural language processing (NLP) and natural language understanding (NLU) have proven critical. Read blog post
Tailor-made tech support: Why employees need personalized IT help Learn what it takes to build an enterprise identity system, how unique identity maps allow for personalized support, and why service desks depend on personalization to manage complex IT environments. Read blog post
Strength in numbers: Understanding unique IT issues with Collective Learning One-of-a-kind IT issues describe surprisingly similar problems. Collective Learning allows Moveworks to see the similarities under the surface. Read blog post
Moveworks named a leader in Forrester New Wave: Chatbots for IT Operations In its latest report on Chatbots for IT operations, Forrester awarded Moveworks the highest possible score for our Strategy and Market Presence. Read blog post
The future is conversational: Part 2 — How machines learned the secrets of language New approaches to natural language understanding (NLU) and conversational AI have streamlined interactions between people and machines. Read blog post
The gold standard for security: Moveworks achieves SOC 2 Type 2 compliance Moveworks is now compliant with SOC 2 Type 2, the gold standard in information security. This compliance validates our continued commitment to protecting your data and affirms the security of our AI solution. Read blog post
The future is conversational: Part 1 — Understanding the language barrier between people and machines In this post, we’ll dive deep into the history of human-computer interaction, from early chatbots to today’s AI-powered conversation engines. Read blog post
How Robert Half turned Microsoft Teams into an AI-powered virtual workplace In this blog, Dan Powers, Director of IT, Robert Half, explains how they used Moveworks to turn Microsoft Teams into an AI-powered virtual workplace. Read blog post
Advanced AI, available on the app store: Adding Moveworks to Microsoft Teams is now easier than ever The Moveworks chatbot app is available for customers to install directly from either Microsoft AppSource or the Microsoft Teams store. Read blog post
Time is money: We built an AI-powered Concierge to speed up IT support Moveworks Concierge streamlines IT communication, allowing employees to add comments, receive updates, and request action on support issues in real time. Read blog post
Moveworks and Microsoft Teams: Adding instant support to the hub for teamwork Moveworks is today announcing its integration with Microsoft to transform Teams into an autonomous IT support channel. Read blog post
Bhavin Shah on SaaStr: Lessons from the front lines of a new economy Fresh off his appearance on the SaaStr podcast, Moveworks CEO Bhavin Shah reflects on how IT teams are transitioning to the new work-from-home economy. Read blog post
What we've learned about providing essential work-from-home support As companies respond to the COVID-19 outbreak by transitioning to WFH, Moveworks has released new capabilities to support remote employees. Read blog post
Moveworks achieves ISO 27001 certification By prioritizing security from day one, Moveworks managed to earn ISO 27001 certification, demonstrating our commitment to safeguarding our customers’ data. Read blog post
How AI fixed Ask-IT: Introducing Channel Resolver for Slack Moveworks Channel Resolver resolves IT support issues posted on Slack channels, saving employees time while eliminating work for the service desk. Read blog post
How AI finally learned to triage IT support issues, part 2 Thanks to groundbreaking advances in natural language understanding and deep learning, AI can now instantly route 90% of IT support tickets. Read blog post
How AI finally learned to triage IT support issues, part 1 It still takes five hours for the average IT ticket to be routed to the right expert. Learn how AI can help. Read blog post
Time to scale: New funding lets us transform IT support with AI Moveworks raises a $75 million Series B funding round to scale its automated AI resolution of enterprise IT issues. Read blog post
Anytime, anywhere: Respond to IT issues however they’re reported With AI-powered resolution, enterprise chat platforms fill a void left in the patchwork of IT communications via phone, email, portals, and walk-up kiosks. Read blog post
Why enterprise search is broken, and how Moveworks fixes it Overcome enterprise search challenges with machine learning and novel natural language understanding (NLU) techniques like embedding and Seq2Seq. Read blog post
Broadcom employees celebrate a year of fast IT fixes with AI Broadcom celebrates a year with the Moveworks conversational chatbot. Learn how Broadcom automatically resolves 38% of employee IT issues every week with AI. Read blog post
Natural language is hard: 5 reasons your chatbot isn't working Conversational AI chatbots rely on natural language understanding (NLU) to engage people and get work done. We explore how hard it is to get this right. Read blog post
Achieve powers rapid IT support with chatbot in Slack Slack chatbots can automate IT and onboarding processes seamlessly. See how the IT team at Achieve rolled out a MoveWorks powered chatbot in Slack that facilitates onboarding and lets employees ask questions when they need IT help. Read blog post
Why is NLU important for resolving IT support tickets? Advances in Natural Language Understanding (NLU) and machine learning are enabling IT support issues to be resolved instantly and autonomously. Read blog post