AI INSIGHTS
Moveworks Blog
Get the latest AI advice and insights to improve your employee experience.
Featured posts
Moveworks Acquired by ServiceNow: The Future of Agentic AI
Unveiling the AI Assistant on web, your new center of work, available to all customers
First look at GPT-5.2 in Moveworks: A sharper, more focused Assistant
Global Workforce Management: Best Practices for 2026
All blog posts
Decentralized AI Enterprise: Why CIOs Must Shift From Owner to Enabler
AI adoption is no longer centralized. Frontline teams now drive innovation — and your role as CIO must evolve from AI owner to secure platform enabler. Learn how decentralized AI, federated governance, and agentic systems reshape enterprise strategy.
How HR Change Management Powers AI Digital Transformation
Discover how HR change management enables AI-driven digital transformation. Learn strategies to overcome resistance and build a future-ready enterprise.
Moveworks' 100+ AI Agents That Transform Workday
Discover how Moveworks’ 100+ Workday AI agents streamline HR support for employees while improving employee experience, compliance and ROI.
Unlocking 7 Key Benefits of AI in HR for Enterprises
Discover the top benefits of AI in HR, from automating key workflows to enhancing employee experiences. Learn how enterprises can modernize HR with AI.
Moveworks Rewind 2025: The front door to work, around the world
Discover how Moveworks became the global front door to work in 2025, powering 300M+ interactions and transforming productivity across every function.
What Is HR Case Management? A Complete Guide
Discover what is hr case management, why it matters for employee support, and how AI solutions like Moveworks streamline HR processes effectively.
Moveworks Acquired by ServiceNow: The Future of Agentic AI
Moveworks has been acquired by ServiceNow. Learn how we are combining leading agentic AI with world-class workflow automation to redefine how work gets done
First look at GPT-5.2 in Moveworks: A sharper, more focused Assistant
Inside Moveworks’ GPT-5.2 upgrade: how we evaluate AI agents based on outcomes, reliability, and enterprise-ready performance.
HR Business Partner Competencies for the AI Workplace
Explore the essential hr business partner competencies needed to thrive in the age of AI, from data-driven strategy to future-focused leadership skills.
How File Slots Make File Uploads Actually Work
Learn how File Slots let AI agents handle real file uploads using multipart/form-data, without base64 hacks or custom builders. A practical deep dive for developers.
Moveworks Reasoning Engine gets sharper and more personalized with GPT 5.1 upgrade
Moveworks Reasoning Engine now runs on GPT-5.1. See how this model upgrade delivers improved personalization, optimized latency, and faster, more precise employee support.
Unveiling the AI Assistant on web, your new center of work, available to all customers
Meet the Moveworks AI Assistant on web — your new home for work. Search and take action from one powerful hub built for every employee, everywhere.
The AI Strategy Paradox: Why Bottom-Up Adoption Demands Top-Down Strategy
Your AI strategy must align bottom-up innovation with top-down control Learn how to address the talent, culture and governance paradox that prevents scale.
HR Virtual Assistant: Transform Your Workforce with AI
Discover how an HR virtual assistant automates employee requests, improves HR efficiency, and delivers faster support with AI-powered workplace solutions.
Global Workforce Management: Best Practices for 2026
Learn how to build a global workforce strategy that reduces complexity, supports international teams, and drives productivity across regions.
Overcoming 6 Key Challenges of AI in Enterprise HR
Discover the top challenges of AI in HR, from data privacy to employee adoption, and learn how enterprises can overcome them with the right solutions.
How to Protect Employee Data Privacy with AI
Learn how to protect employee data privacy in the AI era. Explore modern policies, compliance strategies, and best practices for safeguarding workforce data.
15 Enterprise AI Adoption Stats Leaders Need to Know
Discover 15 essential enterprise AI adoption stats from 2025. See how frontline teams drive agentic AI, reshape workflows, and transform enterprise operations.
Employee Data Privacy Policy in the Age of AI
Learn how to create a modern employee data privacy policy in the age of AI. See best practices to stay compliant, build trust, and protect sensitive data.
Top 7 Global Workforce Management Solutions in 2025
Explore top global workforce solutions for enterprises. Learn which tools help streamline HR, compliance, payroll, and employee support worldwide.
How Workday Slack Integration Simplifies HR Tasks
See how Workday Slack integration reduces employee friction. Learn benefits, top use cases, and how Moveworks brings HR workflows directly into chat.
The Future of AI in HR: What Enterprise Leaders Must Know
Discover how the future of AI in HR will transform enterprise workforce management, from automation to personalization, to drive efficiency and growth.
AI Enterprise Search: The Solution to Information Silos
Learn how AI enterprise search breaks down information silos to help your teams access knowledge fast and stay productive with AI-powered search.
Securing Enterprise Search: Risks, Gaps, and Best Practices
Discover how enterprise search and information security work together to protect data, prevent risks, and keep your workplace knowledge secure.
Measure and Improve Operational Efficiency Across Support
Learn how to measure operational efficiency in the enterprise, track the right metrics, and use AI-driven strategies to boost productivity across support teams.
Top 6 Human Resources Skills for Modern HR Leaders
Learn the most important human resources skills for today’s workplace. Learn how HR leaders can adapt, grow, and empower employees with AI-driven support.
Built in Bengaluru: How Developers Are Shaping the Future of Agentic AI
Learn how developers in Bengaluru shape the future of agentic AI during our hackathon—turning bold ideas into intelligent agents that transform how real work gets done.
9 Leading HR Case Management Software Tools for Enterprise
Compare the best enterprise HR case management software tools to streamline employee requests, boost productivity, and modernize HR service delivery.
Moveworks Product Release Spotlight Recap: Everything You Need to Know
Moveworks shares exciting product updates to the AI Assistant platform that connects people, systems, and knowledge so employees find answers and take action.
How Agentic AI Enhances Top HR Service Delivery Software
Learn how agentic AI enhances HR service delivery software, improving employee experience, streamlining employee support & transforms enterprise HR operations.
How AI Transforms HR Case Management: Use Cases and Benefits
See real-world AI HR case management examples here. Learn how enterprises cut response times, reduce manual work, and improve employee experience.
Distributed Workforce Best Practices to Boost Efficiency
Discover distributed workforce best practices that help enterprises boost productivity, improve collaboration, and support global teams effectively.
AI Agent Orchestration for Enterprise Workflow Efficiency
Discover how ai agent orchestration enterprise workflows can improve efficiency, reduce ticket volume, and empower teams across IT, HR, and more.
Enterprise Hybrid Workforce Solutions That Scale
Explore hybrid workforce solutions that use AI to unify systems, resolve employee requests instantly, and deliver secure, compliant support at scale.
Top HR Chatbot Platforms for HR Teams in 2025
Explore the best HR chatbot software for 2025. Compare 7 top platforms and learn how AI streamlines support, cuts costs, and improves HR workflows.
Best AI Tools for Workday to Modernize HR Teams in 2025
Explore the top AI tools that extend Workday for HR and finance. Boost productivity, streamline workflows, and improve business results.
8 Best Workday Automation Tools for Enterprise Teams
Discover the best Workday automation tools to streamline HR, IT, and finance processes, boost efficiency, and improve employee experiences at scale.
10 HR Efficiency Metrics For Enterprise Leaders to Track
Learn the right HR efficiency metrics to track if you want to boost productivity, streamline operations, and empower your workforce with AI-driven insights.
How to Create an Effective Employee Onboarding Checklist
Learn how to create an employee onboarding checklist / new hire checklist to streamline setup, automate tasks, and help new employees become productive.
Overcoming Enterprise Search Implementation Challenges
Explore the most common enterprise search implementation challenges and learn how to overcome them to ensure success with your internal search strategy.
Measuring Employee Experience: Strategies That Work
Learn how to start measuring employee experience in real time using AI-powered analytics and dashboards so you can identify issues early and take action fast.
Agentic AI Takes the Pitch: Highlights from the London AI Agent Hackathon
Learn how developers at the London AI Agent Hackathon used Moveworks' Ambient agents to build next-gen ambient AI agents, discover the winning solutions, and other key takeaways.
How Agentic AI Brings Your Workday Instance to Life
See how agentic AI enhances Workday by automating HR and finance workflows. Explore benefits, use cases, and smarter strategies for enterprises.
HR Service Management Reimagined: The Automation Playbook
Discover how smart automation in HR service management streamlines employee support, reduces manual work, and improves experiences with AI-driven solutions.
Moveworks AI Agent Hackathons: Building the Future of Work with Ambient Agents
Build the future of work with Moveworks Hackathons — where developers create Ambient agents that anticipate needs, act fast, and keep work moving forward.
7 Critical Components of Successful HR Service Delivery
Discover the top methods for transforming HR service delivery to streamline processes, boost efficiency, and enhance enterprise employee experiences.
How AI Powers an Effective Enterprise Digital HR Strategy
Learn how to create a digital HR strategy that improves the enterprise employee experience, boosts productivity, and scales with advanced AI-powered support.
Strategic Ways to Improve Employee Experience with AI
Learn how improving employee experience with AI helps enterprises deliver scalable support, boost productivity, and drive long-term workforce satisfaction.
AI's Role in Scaling a Personalized Employee Experiences
Learn how to deliver a personalized employee experience that improves productivity, reduces friction, and supports every employee in real time.
Game On for Agentic AI: Highlights from the San Franciso AI Agent Hackathon
See highlights from the Moveworks AI Agent Hackathon at Chase Center and join upcoming events in London and Bengaluru. Build the future of agentic AI.
HR Automation Best Practices for Enterprises
Discover the top HR automation best practices for enterprises. Learn how AI streamlines onboarding, policy access, and compliance.
A Guide to Understanding Employee Experience
Learn about what is employee experience, why it matters, and how to improve it with better tools, streamlined support, and smarter workplace automation.
Moveworks a Strong Performer in 2025 Forrester Wave Cognitive Search Platforms
The Forrester Wave™️: Cognitive Search Platforms, Q4 2025 adds Moveworks as a strong performer to their 14 search providers that matter most list.
Unlocking the Power of AI Agents for Enterprise Automation
Learn how AI agents streamline internal operations, automate workflows, and deliver intelligent support across IT, HR, and beyond.
12 Top Benefits of HR Digital Transformation for Enterprises
Discover the biggest benefits of HR digital transformation, from streamlined processes to improved employee experiences and better employee engagement.
How to Use AI to Manage a Hybrid Workforce in 2025
Discover about managing a hybrid workforce at enterprise scale using AI agents to unify systems and deliver consistent, compliant support across every channel.
How To Streamline the Employee Onboarding Process with AI
Learn how to improve your employee onboarding process with clear steps, automation tips, and strategies to boost new hire productivity from the start.
AI In Action - 4 HR Digital Transformation Case Studies
Explore HR transformation case studies from leading enterprises and learn how AI and automation are driving real results in HR digital transformation.
Employee Experience Strategy: A Modern Enterprise Guide
Learn how to design an employee experience strategy that improves engagement, boosts productivity, and strengthens retention across your entire workforce.
HR Process Automation in 2025: The AI Agent Advantage
See how AI agents take HR process automation beyond workflows, resolving cases end-to-end and delivering faster, personalized employee support.
Moveworks available on Microsoft Marketplace, delivering AI apps and agents for enterprise productivity
Moveworks debuts on Microsoft Marketplace as a launch partner for AI apps and agents, delivering agentic AI automation for enterprise productivity.
Moveworks and Asana Partnership: Charting the Future of Work Automation
Moveworks partners with Asana to bring next-gen work automation directly into the platform, leveraging agentic AI for complex workflows and productivity.
How AI Helps Improve Operational Efficiency at Scale
Discover how to improve operational efficiency with AI-driven strategies designed to streamline workflows and empower enterprise teams to do more with less.
Top HR Automation Trends Driving Workplace Innovation
See the top HR automation trends shaping enterprise employee support—and how AI agents make them work across your HR systems.
Enterprise Guide to Hybrid Workplace Best Practices
Explore hybrid workplace best practices for enterprises. See how AI creates consistent support, productivity, and fairness across remote and in-office teams.
Best Tools for Distributed Workforces
Explore essential tools for supporting a distributed workforce, from collaboration platforms to AI assistants that eliminate workplace friction.
A Guide to Employee Onboarding Best Practices: And How AI Can Improve Them
Discover employee onboarding best practices that improve new hire productivity, streamline IT tasks, and create a seamless start from day one.
10+ AI Tools to Supercharge Enterprise ITSM
Compare some of the leading ITSM AI tools on the market for enterprise businesses. Understand what their ideal use case is to make an informed buying decision.
6 Top Enterprise HR Trends Shaping the Future of Work
Explore the top HR trends shaping enterprise workplaces in 2025 and beyond. Plus, learn how AI can help HR teams enhance engagement, retention, and support.
How to Transform HR Operational Efficiency Using AI
Learn what HR operational efficiency is, why it matters, and how AI can help streamline processes, cut costs, and empower employees to do their best work.
Unlocking Agentic AI ROI for the Modern Enterprise
Discover how to maximize agentic AI ROI with insights that help enterprise IT leaders improve the employee experience and drive impact across the business.
Best AI Agent Development Tools for Enterprises
Discover the best AI agent development tools and platforms to build, deploy, and scale custom AI agents that streamline work and drive enterprise efficiency.
The Best AI Agent Development Companies & Key Considerations
Learn how AI agent development companies simplify AI agent creation, accelerate AI innovation and ensure enterprise-level security and flexibility.
Moveworks a Challenger in 2025 Gartner AI Magic Quadrant in ITSM
Moveworks AI Assistant has been named a Challenger in 2025 Gartner Magic Quadrant for Artificial Intelligence Applications in the IT Service Management
RPA vs Enterprise Automation: Definitions & Key Differences
Learn the difference between enterprise automation vs RPA and how to choose the right approach to streamline workflows and scale employee support.
How to Improve Digital Employee Experience (DEX) with AI
Understand what digital employee experience (DEX) is, why it matters, and how to use AI to improve it across tools, systems, and workflows.
9 Best IT Cost Reduction Strategies to Optimize Spending
Explore practical IT cost reduction strategies to lower expenses, improve efficiency, and maximize IT budgets while maintaining performance and innovation.
AI Agent Development Services: What Enterprises Should Know
Learn what AI agent development services offer, why they matter, and how to choose the right partner for enterprise-scale automation.
Webinar Recap: Johnson Controls Scales HR Support with AI for 100,000+ Employees
Learn how Johnson Controls used agentic AI to cut operational HR work, boost agility, and scale employee support across 100,000+ workers.
Key Components of AI Agent Development
Learn the core components of developing AI agents for the enterprise and the strategy needed to understand where to start for maximum impact.
Beyond productivity: Why genAI pilots aren’t delivering P&L impact or real ROI
With 30B+ invested by the enterprises, only 5% are seeing real ROI on AI initiatives. Learn why & how to transform productivity gains into business outcomes.
Webinar recap: How Ciena Is Using Agentic AI to Transform Employee Experience
Discover how Ciena HR teams are using agentic AI to streamline onboarding, policy access, and more. Learn practical AI strategies to elevate employee experience.
AI Agents for Sales: Support Reps in Real Time
AI agents for sales resolve support requests, surface resources, and automate admin tasks — freeing reps to focus on closing deals.
Scaling Customer Success with Ambient Agents: From Signals to Strategy
Learn how Ambient agents help CS teams scale engagement, provide more personalized account-specific insights, & capture upsell opportunities with proactive AI.
Federated vs Indexed Search: Key Differences and Use Cases
Learn how federated and indexed search work, their pros and cons, and how AI enhances both techniques to power fast, secure, and scalable enterprise search across your tech stack.
The Enterprise Guide to Digital Transformation Solutions
Learn what digital transformation solutions are, the role they play in modernizing the enterprise workplace, and which tools drive efficiency and innovation.
Tips to Develop a Winning Digital Transformation Strategy
Learn what a digital transformation strategy is, why it matters, and how to develop one that drives real results for your enterprise in the age of AI.
How to Increase Employee Self-Service Adoption With AI
Learn how to increase employee self-service adoption with practical strategies, tips, and AI solutions that empower your workforce and boost efficiency.
Ambient Agent Webhook Triggers: Power Real-Time Automation
Discover how Moveworks Agent Studio uses secure, reliable webhooks to trigger Ambient agents the moment events occur — enabling real-time, automated workflows across your enterprise.
Moveworks AI Assistant Turns Your Structured Data into Actionable Insights
Learn how Moveworks’ Structured Data Analysis feature uses Variable Memory, Code Execution, and Agentic Tuning to turn raw data into fast, auditable insights for your enterprise.
How to Use AI Agents for Enterprise Productivity
See how AI agents can easily improve employee productivity by automating access to tools, support, and information in real time.
AI Agents for ITSM: From Ticket Routing to Resolution
Learn how AI agents take ITSM automation beyond routing, resolving requests end-to-end through action, not deflection. See real IT use cases and ROI examples.
Why We’re Excited About GPT-5 at Moveworks
Discover how we're integrating GPT-5 at Moveworks for enhanced reasoning and speed, improving instruction following and reducing hallucinations without sacrificing performance.
Ambient Agents for Business
Discover Ambient agent use cases for business, and how they create a proactive layer that moves work forward automatically, reducing delays, and scaling impact without added headcount.
How You Can Use AI Agents for IT Support
Learn how AI agents for IT reduce tickets, resolve issues automatically, and scale operations without you needing to add to your headcount.
The Average AI Agent Implementation Timeline
Understand the typical AI agent implementation timeline, from evaluation to enterprise rollout, and learn how to speed it up.
Unlocking Ambient Agent Benefits: Turn System Signals into Action
Learn how ambient agents unlock hidden productivity by turning signals into action — helping your business move faster, smarter, and with less friction.
7 Must-Have Components of a Winning Employee Experience
Learn the core components of employee experience that help companies boost satisfaction, increase retention, and build a more productive, engaged workforce.
Key Employee Experience (EX) Metrics to Measure And Track
Learn how AI simplifies tracking employee experience metrics, surfaces actionable insights, and helps leaders improve productivity and workplace satisfaction.
How AI Agents Support Modern HR Teams
Explore how AI agents help HR teams automate support, streamline operations, and deliver better employee experiences across every channel.
What Is an Ambient Agent? The Future of Enterprise AI
Discover what an ambient agent is and how proactive AI can automate workflows across your enterprise — before you even know there’s work to be done.
Overcome 6 Obstacles to Digital Transformation Success
Learn why digital transformation projects fail in enterprises and how to avoid common pitfalls with AI-driven solutions that deliver real, measurable impact.
Design a Future-Ready Enterprise Automation Strategy
Discover how to design an enterprise automation strategy that streamlines workflows, boosts efficiency, and empowers teams to drive more value at scale.
Understanding Aggregation, Action, & Ambient AI Agent Types
Learn about the three core types of AI Agents, purpose-built for specific roles and designed to work together as a cohesive, intelligent system.
The Role of AI Agents in Automating Onboarding
Discover how AI agents reduce onboarding friction by automating access, training, and support — all personalized to each new hire’s role.
Enterprise Automation ROI: A Guide To Measuring and Maximizing ROI With AI
Discover how to measure, communicate, and increase enterprise automation ROI. Learn what metrics matter and how AI can drive results across the enterprise.
Unpacking the True Cost of Enterprise Digital Transformation
Understand what drives digital transformation costs and how to reduce them with the right automation and AI investments.
How to Measure Digital Transformation ROI and Impact
Learn how to measure the success of digital transformation with clear KPIs, practical frameworks, and AI tools to prove impact and drive business value.
The Role of Omnichannel Support in IT and HR Operations
Discover how omnichannel support improves the employee experience by resolving requests across chat, email, and portals, instantly and contextually.
Webinar Recap: How Siemens Scaled Global IT Support to 250,000 Employees with AI
Learn how Siemens supports 250,000+ employees across 190+ countries with a multilingual AI Assistant built on an agentic AI platform.
7 Best Enterprise AI Transformation Solutions
Compare the top enterprise AI transformation solutions and find the best tools for automation, productivity, or custom AI — built for global teams.
AI Tools for HR: 17 Top Solutions for Every Enterprise HR Function (and How To Choose One)
Discover the best AI tools for HR, organized by use case. Learn how enterprise HR teams use AI solutions to improve hiring, onboarding, engagement, and more.
The Ultimate Guide to Enterprise Digital Transformation
Learn what digital transformation is, why it matters, and how enterprises can leverage artificial intelligence to drive smarter, faster, and scalable business change.
Why Personalized Search Is Essential in Global Enterprises
Learn how personalized search improves employee experiences and boosts productivity by surfacing relevant results automatically, securely, and at scale.
Why Achieving FedRAMP® "In Process" Represents a Critical Milestone for Public Sector AI
Discover why achieving FedRAMP® In Process is a pivotal milestone for advancing AI in the public sector, enabling security and compliance.
Understanding the Significance of Pride Month – And Fostering Inclusivity Year-Round
Explore the importance of Pride Month, allyship, and how we're fostering an inclusive workplace that supports LGBTQ+ colleagues.
Top IT Managed Services Providers for Enterprises
Explore top IT managed services providers and learn how AI-powered automation is helping enterprises reduce support costs without outsourcing.
HR Chatbots: How They Improve Support and Reduce Workload
Explore how modern HR chatbots resolve issues instantly, improve self-service, and reduce ticket volume without sacrificing personalization or control.
What Is an Enterprise Chatbot? Features and Top Picks
Discover what makes a great chatbot for enterprises, including how they work and key features. Plus, compare top AI solutions to support employees at scale.
AI IT Asset Management: 5 Benefits of AI in ITAM
Discover how AI is transforming IT asset management to boost efficiency, visibility, and control across enterprise environments with these real-world use cases.
Help desk MSP vs. AI Automation: What’s Best for IT?
Explore the pros and cons of a help desk MSP and how AI-powered automation offers a more scalable, cost-effective solution for modern IT support.
How AI Transformation is Reshaping the Enterprise
Learn what AI transformation is and how it empowers enterprises to boost productivity, streamline operations, and elevate employee experiences at scale.
The New AI Enterprise Search Stack: From Indexes to Agentic Reasoning
Discover how Enterprise Search is shifting from indexing to live API search with agentic reasoning to deliver accurate, goal-driven answers for all your employees.
How Enterprises Are Rethinking Managed IT Support
Learn the pros and cons of managed IT support services and how AI automation delivers faster, scalable support without third-party complexity.
Outsourced Service Desk: Pros, Cons, and Alternatives
Discover the pros and cons of an outsourced service desk and why modern enterprises are moving toward automation.
AI Operational Efficiency: The Complete Enterprise Guide
Discover how AI operational efficiency can help enterprises streamline workflows, reduce operational costs, boost productivity, and reduce support burdens.
IT Cost Optimization Strategies for Enterprise Teams
Explore modern IT cost optimization strategies that use AI and automation to reduce spending, without outsourcing or sacrificing service quality.
Now Live: Web Search in the Moveworks AI Assistant
Bring the power of live web results into your daily workflow in Moveworks, with web search now live in Quick GPT.
Information Retrieval Systems: Definitions and Use Cases
Learn how information retrieval systems work, their key features, and why they’re essential for organizing and accessing large volumes of digital data.
What is Neural Search and How Does It Work?
Learn how neural search transforms enterprise search with AI-powered relevance, context, and speed. Plus, find out how to implement it at enterprise scale.
Reduce MTTR With Incident Management Automation
Discover how intelligent incident management automation helps IT teams resolve issues faster, reduce downtime, and improve service reliability at scale.
Testifying on AI in Government: Why This Conversation Truly Matters Now
CEO Bhavin Shah shares his insights on public sector productivity challenges, barriers to AI adoption, and AI’s essential role in enabling public sector leadership.
Importance of Enterprise AI Center of Excellence
Learn how to build and scale an AI Center of Excellence using Moveworks’ proven framework for governance, automation, and enterprise-wide adoption.
9 Benefits and Use Cases of Chatbots for Employee Engagement
Discover the ways enterprises can use chatbots to improve the employee experience and boost engagement. And find out why agentic AI chatbots are more valuable.
How Businesses Use AI to Automate and Scale Workflows
Discover how enterprise businesses automate workflows with AI. Explore use cases, tools, and implementation strategies that deliver real operational impact.
How to Provide Better Service at Every IT Support Level
Explore the 5 key IT support levels, from Tier 0 to Tier 4, and learn how each one impacts efficiency. Plus, find out how to enhance support with automation.
IT Process Automation: 8 Ways to Boost Efficiency With AI
Discover how implementing AI for IT process automation streamlines workflows, reduces errors, and boosts efficiency across your enterprise IT operations.
Employee Experience Platform: What it Is and 8 Top Tools
An employee experience platform helps improve workforce wellbeing by centralizing tools and minimizing friction. Compare the top solutions for enterprises.
How BambooHR Reduced Ticket Volume by 30% — Using AI
Discover how BambooHR used Moveworks' AI platform to cut helpdesk tickets by 30%, automate HR workflows, and scale 24/7 support during hypergrowth.
How Coca-Cola Consolidated Used AI to Support 3x Growth with the Same IT Team
Discover how Coca-Cola Consolidated scaled IT support for 17,000+ employees without adding headcount — by using AI to automate tasks, empower business users, and drive enterprise-wide productivity.
9 Top Enterprise IT Asset Management Software Solutions
Discover how IT access management software helps enterprises track assets, reduce security risks, and streamline workflows across the entire IT ecosystem.
6 Ways Enterprises Can Increase IT Operational Efficiency
Discover strategies to improve enterprise IT operational efficiency, cut costs, enhance quality of service, and streamline processes across your tech stack.
Measuring IT Ticket ROI Metrics: 20 Metrics That Matter
Discover essential IT ticket metrics to track, why IT ticket ROI matters, and how AI helps IT teams improve both performance and the employee experience.
Tier 3 Help Desk Support: What It Is and Who Handles It
Learn what tier 3 help desk support is, who provides it, and how expert teams resolve critical technical issues that go beyond standard IT troubleshooting.
Tier 0 Help Desk Strategy: A Guide for HR and IT Teams
Discover what tier 0 help desk support is, why it matters, and how to use AI-powered self-service tools to streamline support and reduce ticket volume.
Tier 2 Help Desk Support: What It Is and Why It Matters
Learn what tier 2 help desk support is, who handles it, and how advanced AI-powered solutions help enterprise IT teams resolve complex issues more efficiently.
Moveworks agentic Reasoning Engine gets a comprehensive performance upgrade, powered by GPT-4.1
Moveworks AI Assistant now uses GPT-4.1 in its Reasoning Engine, delivering smarter, faster support and seamless execution across business systems
AI-powered Tier 1 Help Desk Support For Modern Enterprises
Learn how AI-powered tier 1 help desk support helps enterprises resolve IT issues faster, reduce ticket volume, and improve employee experience at scale.
Why IT Operations Automation Is Essential for Enterprises
Discover the benefits of enterprise IT operations automation and learn how businesses can streamline workflows, boost efficiency, and reduce manual tasks.
Webinar Recap: How Resideo Digitized IT Support in Record Time with AI
See how Resideo deployed Moveworks’ AI Assistant in record time to modernize IT support, reduce ticket volume, and boost employee satisfaction.
Improving Employee Experiences With AI-powered Technology
Explore the future of employee experience technology and learn why artificial intelligence is essential to improving productivity, engagement, and support.
Simplifying AI Connections: Understanding the Power of Model Context Protocol (MCP)
Discover what Model Context Protocol (MCP) is, how it simplifies AI integrations, enables standardization, open source integrations, and reduces complexity.
AI-Powered Multilingual IT Support: Enterprise Buyer’s Guide
Multilingual AI support empowers global teams with instant answers in any language. Explore tools and strategies to scale support across the enterprise.
ITIL AI: How AI Is Transforming IT Service Management
Discover how AI is transforming the ITIL framework by streamlining processes, automating tasks, and driving smarter ITSM decisions for modern enterprises.
10 Software Provisioning Tools: An Enterprise IT Buying Guide
Compare the top software provisioning tools for enterprise IT teams and learn how to choose the right solution to streamline access and automate workflows.
Webinar recap: How Ciena built 100+ custom use cases for enterprise-wide productivity
Learn from Ciena’s webinar how they built 100+ use cases for truly global enterprise support excellence.
Multilingual AI Assistants to Support a Global Workforce
Discover how multilingual AI assistants support global teams and evaluate top solutions with key features to compare before you buy.
Enterprise Guide to Change Management Software: 6 Top Tools
Understand the role of digital tools in the change management process and compare the top change management software solutions for enterprise businesses.
Top 9 IT Ticketing Systems to Streamline Support Operations
Explore top IT ticketing system tools to streamline support, boost productivity, and resolve issues faster—essential insights from Moveworks.
How AI in Helpdesk Ticketing Systems Streamlines IT Support
Streamline issue resolution with a helpdesk ticketing system that auto-creates tickets and uses AI to route, prioritize, and resolve requests faster than ever.
How AI Enhances Employee Experiences and Drives Engagement
Learn how AI employee engagement tools help human resource leaders and their teams enhance experiences, reduce burnout, and retain top talent at scale.
Provisioning Software Explained: Automate Access with AI
Discover how provisioning software works, where IT teams hit bottlenecks, and how to streamline workflows with AI-powered solutions from Moveworks.
9 Top Enterprise Helpdesk Software Solutions in 2025
Compare the top enterprise helpdesk software options. Discover key features, benefits, and use cases to find the right fit for your workforce support needs.
ITIL AI Tools: An Essential Enterprise Buyer’s Guide
This practical guide helps enterprise IT leaders assess ITIL AI tools. Learn priority considerations and evaluate key features before making a decision.
How IT Leaders Use AIOps Automation at Scale
Discover top AIOps automation use cases helping enterprise IT teams reduce manual tasks, boost efficiency, and drive smarter operations at scale.
IT Ticket Deflection: Strategies for Scalable IT Support
Boost IT ticket deflection with Moveworks. Discover how self-service resources empower employees and help IT teams avoid repetitive support tickets.
What is IT Ticket Triage? And how does AI enhance it?
Learn how AI transforms IT ticket triage, from automating routing and reducing resolution times to helping IT teams scale support across the enterprise.
How we built our AI Assistant to use domain prediction for better employee support
Domain prediction enhances AI assistant success in enterprises by tailoring responses to department-specific needs, improving accuracy, and driving efficiency.
The Enterprise Guide to Automated Provisioning
Automated provisioning empowers employees to gain access to the systems, devices, and apps they need without requiring additional work from a human manager.
9 Helpdesk Chatbots and AI Assistants for Enterprises
Implementing a helpdesk chatbot or AI assistant streamlines support, improving the employee and customer experience. Compare the top AI helpdesk solutions.
The Ultimate Guide to IT Support Software (+ 32 Top Tools)
Compare the top IT support software solutions that empower IT teams to streamline ticket management, strengthen security, and automate key tasks and workflows.
Enterprise Search Analytics: Optimizing Search Performance
Unlock insights with enterprise search analytics. Optimize search performance, track user behavior, and drive data-driven decisions for your business.
Enterprise Guide to AIOps (+ 10 AIOPs Platforms)
Compare the top AIOPs platforms for enterprise businesses. Learn what features to look for and how to determine which solution is best for your business needs.
The Ultimate Guide to Employee Self Service Support
Discover how employee self-service support increases enterprise efficiency and enhances employee experience in this comprehensive enterprise guide.
Intelligent Search: What It Is, And Why It Matters
Intelligent search refers to search engines that use AI to better understand human queries and find accurate answers. Learn how it works and how to get started.
How to Choose the Right Knowledge Management System
Boost efficiency with a knowledge management system — organize, share, and access critical information seamlessly to improve collaboration and decision-making.
Building In Agent Studio: Highlights From Our AI Agent Hackathon
Discover key takeaways from our AI Agent Hackathon in Moveworks Agent Studio, where innovative solutions were crafted to showing AI agent capabilities and teamwork.
Moveworks.global 2025 Recap: Transform the Enterprise with Agentic AI
Moveworks.global 2025 Recap: Hear from Fortune 500 leaders as they share strategies to revolutionize operations, and prepare for an agentic AI future.
AI for IT: 5 Use Cases and Examples for Enterprise
Artificial intelligence helps IT teams across industries eliminate busywork and streamline workflows. Learn what it can do and how to start using AI for IT.
The enterprise guide to intranet search: Definition, key benefits, and top use cases
Intranet search empowers enterprise employees to find answers and resources housed within their company’s internal database. Learn how to get started here.
Automation in ITSM: The Top Uses for AI and Best Practices for Success
ITSM automation refers to the use of AI and other technologies to streamline how IT teams deliver IT services. Learn the top use cases and how to get started.
The Power of AI Agents: Insights on Transforming Finance Through Task Automation
Moveworks shares insights on how customers use AI agents to transform finance by automating tasks and boosting efficiency.
Fast-Track AI Agent Discovery and Deployment: Introducing AI Agent Marketplace
Fast-track AI agent discovery and deployment with AI Agent Marketplace. Deploy prebuilt or custom AI agents in minutes on Moveworks' Agent Studio platform.
11 AI Assistant Examples for Enterprise Business
Virtual assistants automate a variety of tasks to make our lives easier. See what they can do for business and compare the top AI assistants for enterprise.
What is Knowledge Management Software? Benefits, Features & How to Choose the Best Solution
Discover how knowledge management software streamlines information sharing, boosts collaboration, and enhances productivity for your team.
AI for ITSM: Boost Efficiency, Automation & IT Performance
Discover how AI for ITSM enhances efficiency, automates workflows, and improves IT support. Streamline incident management and boost productivity with AI.
CEO perspective: Thoughts on joining forces with ServiceNow
Moveworks $2.85B acquisition by ServiceNow is set to redefine AI in the workplace. Why we believe this combination creates the ultimate AI platform for employees.
11 Employee Self-Service Software for Enterprise
Review the best employee self-service software solutions on the market in 2025 and find out which ones are worth the investment for your enterprise.
10 Best Self-Service HR Systems for the Enterprise
Compare leading self-service HR systems that empower employees to help themselves with common HR requests. Plus, get tips for choosing an ESS system.
Why Enterprises Need an ITSM AI Assistant
Wondering if an ITSM chatbot will level up your service desk? Find out what an AI Assistant can do and how advanced automation puts it ahead of chatbots.
Supercharge Your Knowledge Base for Self-Service
A self-service knowledge base empowers employees to find answers to questions. Learn how to enhance your knowledge base with robust, AI-powered self-service.
The Enterprise Guide to HR Onboarding Automation
Speed up the onboarding process, save HR staff time, and improve the new hire experience with an HR onboarding automation solution like Moveworks.
Self-Service Help Desk: The Complete Enterprise Guide
A self-service help desk saves employees time by empowering them to answer their own questions and solve their own issues. Learn how to build one with AI.
How to Provide Next-Level Support with AI Self Service
Find out how artificial intelligence is transforming the way businesses provide support and learn how AI self-service platforms make it possible.
Top Features Every Service Desk Self-Service Portal Should Have
Improve IT support with a service desk self-service portal. Empower users to resolve issues, access resources, and boost efficiency with seamless self-service.
How an Automated Ticketing System Streamlines Processes
Enhance IT and HR support with automated ticketing systems. Streamline help desk operations, resolve requests faster, and improve employee experience with AI-driven automation.
What Is a Virtual Agent? How AI Is Transforming Customer Support
Enhance customer support with a virtual agent — AI-powered automation for instant responses, reduced wait times, and seamless interactions. Boost efficiency today!
How to Build an AI Assistant (+ When to Buy One)
An AI Assistant transforms the enterprise workplace by providing hands-free automation capabilities. Learn how to build an AI Assistant or chatbot.
Why Every Company Needs an AI Assistant for Their Business in 2025
Boost productivity with an AI assistant for business. Automate tasks, enhance customer support, and streamline workflows with smart, efficient AI solutions.
11 AI Workflow Tools to Supercharge the Way You Work
Learn what sets AI workflow tools apart from other automation solutions and compare the top AI tools to discover which one is the best option for your business.
HR Digital Transformation: How AI is Reshaping the Workplace
Discover how HR digital transformation enhances efficiency, automates processes, and drives employee engagement for a smarter, tech-driven workplace.
10 Top Agentic AI Tools Transforming Enterprise Businesses
Compare the best agentic AI tools for enterprise businesses. Learn how autonomous, LLM-powered platforms streamline workflows and boost efficiency.
What is an AI Assistant? Everything Businesses Need to Know
Discover what AI assistants are, how they work, their benefits, and examples for home and work. Learn how they can boost productivity and simplify tasks!
6 Digital Transformation Examples Driving Business Success
Discover real-world digital transformation examples across industries, showcasing innovation, efficiency, and growth through cutting-edge technology solutions.
AI at Work: 11 Ways AI Automates Routine Tasks in Salesforce
Discover how AI-driven automation can enhance productivity in Salesforce. Learn 11 effective strategies to streamline tasks and improve workplace efficiency.
10 Use Cases to Transform Your Finance Operations with AI
Explore 10 AI use cases in finance and finops, including automating expense, risk, and budget management, to enhance accuracy, efficiency, and decision-making.
AI Use Cases That Are Transforming Software Development
Discover practical AI use cases for developers, including code generation, bug detection, and automated testing. Learn how AI enhances software development.
Quick GPT: Secure access to generative AI where you work
Moveworks' Quick GPT brings GPT-4o into your enterprise AI Assistant—securely embedded in Slack and Teams with enterprise-grade controls. Learn how it works.
Chatbot vs. Agent vs. Assistant: Definitions and Differences
What’s the difference between a chatbot vs. agent vs assistant? While they seem similar, how each operates, what they can do, and when to use them can vary.
How to Use ChatGPT for HR: What Enterprises Should Know
ChatGPT for enterprise HR provides AI automation at scale. But it isn’t the only solution. Learn the limitations of ChatGPT and what alternatives to consider.
IT Digital Transformation in The Age of AI
As artificial intelligence revolutionizes the way we work, IT digital transformation becomes increasingly important for enterprises to stay competitive.
How to Build an AI Agent: A Guide for Beginners
Learn how to build an AI agent, from defining its purpose and choosing an agentic framework to testing and deploying intelligent agents in the workplace.
A FedRAMP (®) Ready agentic AI platform for the public sector
Moveworks' FedRAMP Ready designation validates our commitment to safeguarding customer data and lets us serve US Federal Government agencies and contractors.
Agentic Frameworks: The Systems Used to Build AI Agents
An agentic framework supports the creation of AI agents and informs how they interact with each other to provide automation. Here’s everything you need to know.
Reviewed: The 13 Best Conversational AI Platforms for 2025
Conversational AI mimics human dialogue to provide user-friendly automation. Here are some of the top conversational AI platforms to consider in 2025.
The Fundamentals of Enterprise Knowledge Management
Enterprise knowledge management is how organizations create, share, and retain knowledge and information. Learn how it works and what the new role of AI is.
Agentic AI Vs AI Agents: 5 Differences and Why They Matter
AI agents are the building blogs of agentic AI. But they aren’t the same thing. Learn the definitions and the key differences between agentic AI vs AI agents.
What Is An AI Agent Builder? The 7 Best Solutions in 2025
An AI agent builder is the solution that businesses need to create an agentic AI framework and deploy AI assistants in the workplace. Compare the top builders.
13 AI Automation Examples To Improve Business Productivity
From streamlining HR processes to automating IT support and customer service, here are some of the top AI automation examples and use cases for businesses.
What Is Agentic Automation, and Why Does It Matter?
Agentic automation leverages advanced AI algorithms and autonomous AI agents to streamline workflows and complete tasks with minimal human intervention.
9 Generative AI Use Cases That Have Transformed Industries
Generative AI can create written text, images, and more. Here are 9 generative AI use cases and examples that show how AI supercharges the way businesses work.
Defining Agentic AI and Why It Matters for Work
Learn what “agentic” means in AI and business. Explore how agentic AI powers autonomy, reasoning, and real-world action across enterprise workflows.
Agentic Systems: The Rise of Agentic AI-powered Automation
Agentic systems can not only understand requests like generative AI, but they can take action, like Siri dialing a call or sharing a local weather forecast.
Ultimate Guide to Enterprise AI Solutions (+ 13 Best Tools)
Enterprise AI leverages advanced technologies to automate key processes and enhance performance. Learn about the best enterprise AI solutions in 2025.
Hello, Quick GPT: Driving Increased Employee Productivity
Moveworks Quick GPT enables higher employee productivity from our AI Assistant. Learn how it can help limit app sprawl, improve security, and boost efficiency.
How AI Agents Transform HR Through Task Automation
Moveworks shares insights on the impact of automating AI agent in HR in a data-driven impact story. Read on to understand how to build your AI future.
Sharing data-driven insights on AI agents and the AI future
Moveworks shares insights on the impact of agentic AI, interviews with expert leaders, and data-driven impact stories. Learn how to build your AI future.
How HR Automation Streamlines Workflows and Processes
Discover what HR automation is and how AI can help streamline workflows and automate common HR processes to boost company efficiency and productivity.
What Are AI Agents? Definition, Types, and How They Work
Discover what an AI agent is, their benefits, and functions. Learn how these programs use reasoning to quickly transform complex needs into actionable steps.
AI and Automation: Definitions, Differences and 2025 Outlook
AI and automation are shaping our present and future. Learn what they are, how they differ, and what the future of work looks like with these technologies.
How Does Enterprise Workflow Automation Work? 11 Examples
Enterprise workflow automation tools enhance efficiency and productivity. Learn the core features to look for and compare the top solutions on the market.
AI in Business: How and Why Companies Use AI for Automation
AI empowers businesses with advanced automation. Find out what this means for your enterprise and learn why AI assistants are the future of AI in business.
The 30 Best AI Automation Tools (+ How to Boost Efficiency)
Learn what types of AI automation tools exist, find out what their capabilities are, and understand how you can use AI to automate workflows for your business.
Agentic Workflows: A Business Process Automation Guide
Agentic workflows deploy AI agents to interact with LLMs, APIs, and other sources to automate business tasks in a sequential fashion. Learn how they work.
The Past, Present, and Future of AI in the Workplace
Learn the real role of AI in the workplace, how advanced technologies support your workforce, and how best to maximize AI’s benefits for your business.
What are AI PDF Summarizers? How Document Summarizers Work
An AI PDF summarizer uses machine learning and natural language processing to read document text and images to provide a summary. Learn about top free tools.
What is IT Automation? An Complete Guide in the Age of AI
IT automation refers to how organizations use software, AI, and other technologies to streamline workflows and minimize the need for human intervention.
AI in HR: Improving HR and Human Resource Management
Explore how AI has revolutionized HR by streamlining recruitment, automating common HR tasks, improving processes with automation; saving time and money.
What is RAG in AI? How Advanced AI Models Work With RAG
RAG is the process that enables AI models to generate more updated, contextual, and accurate results. Learn how RAG in AI works and why it’s important.
Enterprise Search – Understanding the Technical Components
Explore how Moveworks’ Live Search optimizes query understanding, retrieval, and ranking to deliver accurate enterprise search results efficiently and securely.
Beyond AI Prototypes: Mastering Agentic AI Deployment
Learn how advanced reasoning and function calling techniques let you master agentic AI deployment across your enterprise – and move beyond simple experiments.
7 Best IT Automation Tools: What to Consider When Buying
IT automation tools streamline operations and minimize workloads by automating repetitive IT tasks. Find out what these tools can do and how to choose one.
5 Ways Artificial intelligence is Changing How We Work
Learn why businesses opt for AI and copilots to automate tasks and enhance productivity. Find out which AI tools are most effective for improving efficiency.
The 7 Core Benefits and Advantages of Using AI in Business
Modern businesses need AI if they want to stay competitive. Understand the benefits of AI in business and see real-world examples of how AI has driven success.
AI Workflow Automation: What is it and How Does It Work?
Understand what AI workflow automation is, how it works, and why it’s core to increasing efficiency. See how AI assistants transform process automation.
Increase Efficiency at Work with 7 Best Practices and Tools
Learn how AI, automation, and project management tools can lead to increased efficiency in the workplace. Implement proven tactics to boost productivity.
AI Knowledge Base: A Powerful Knowledge Management System
An AI knowledge base supports employees by understanding queries and responding with personalized insights. Learn which tools to use to create your own.
The 20 Best Enterprise Generative AI Tools in 2025
Find out what the 21 best enterprise generative AI tools are and what they can do. Plus find out how some tools offer even greater benefits with advanced AI
The 5 Best AI-Powered Search Engines for Enterprise (2025)
See what the top AI-powered enterprise search engines are and what they can do for your organization. Plus, learn key considerations for choosing a platform.
What Are Intelligent AI Agents (Can They Really Work Alone)?
The growing popularity of intelligent agents in AI is revolutionizing process automation. Find out what they are, how they work, and what they can do.
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AI vs. Automation: What Are The Differences and Similarities?
While AI and automation often work together and have similar objectives, they aren’t the same. Learn the differences and how they relate to each other.
Agentic AI Use Cases That Prove the Power of Agentic AI
Discover agentic AI use cases and examples that show how AI boosts productivity, automates complex workflows, and empowers enterprise productivity.
What is Service Desk Automation? A Guide to IT Help Desk Automation
Service desk automation is how enterprises and businesses use AI and other technologies to streamline help desk operations. Learn how it works and the benefits.
Enterprise AI Strategy: How Forward-Thinking Businesses Plan Their AI Strategy
An AI strategy guides how businesses leverage AI to improve performance through implementation and adoption for increased productivity and efficiency.
How Durham County transforms public service with AI
Learn how Durham County is using Moveworks AI to transform service delivery and drive innovation across 30+ different local government departments.
What is Agentic AI? Why it’s The Future of Artificial Intelligence
Learn what agentic AI is and how it transforms enterprise operations. Discover how Moveworks unifies reasoning, automation, and action across your systems.
6 Enterprise AI Use-Cases, Real World Examples of How Businesses Use AI
Take a look at the top enterprise AI use cases to learn how AI supports everyone in an organization by eliminating the hassles of tedious, time-consuming tasks.
What is enterprise AI? How it works and how to implement it
Discover what enterprise AI is and what it can do for your business workflows. Plus, find out the obstacles to implementation and learn how to overcome them.
What does an AI copilot do? The top benefits and use cases
AI copilots use natural language processing to automate tasks, answer queries, streamline workflows, and provide employee support for increased productivity
An exploration of Brief Me's agentic engineering system
Discover Brief Me, learn how it speeds up insight extraction from files such as PDF, Word, PPT files – and learn how we built its agentic AI engineering system.
Rise above the flood of data with AI for IT Operations
AIOps automates IT operations across the business, detecting anomalies, reducing downtime, and enhancing IT efficiency to better manage complex ecosystems.
How enterprise automation transforms your digital workflows
Enterprise automation is how businesses use technology to simplify tasks and streamline processes to minimize repetitive tasks and save employees time.
Securing permissioned content for enterprise search
Learn how Moveworks' secures permissioned content for enterprise search, discover how we’re building secure search for employees.
Moveworks Policy Validators: Agentic AI built for compliance
Learn how Moveworks' Policy Validators enable AI agents to adhere to business rules, enabling improved agentic AI compliance and rule-based decisions.
Action Orchestrator: Don’t let iPaas slow down AI agents
Elevate your business ecosystem with our action orchestrator. Go beyond iPaaS for seamless, integrated operations.
How Moveworks Slot Resolvers turn language into action
Empower AI agents with Slot Resolvers, which bridge the gap between system and human language, boost developer output, and cut how much written code is needed.
How to build custom integrations for enterprise search
Our Content Gateway simplifies custom integrations for enterprise search, reducing developer tasks and enabling real-time access across internal systems.
Manifest Generator: How AI Agents pick the right automation
Learn how Manifest Generator uses AI to streamline automation selection and how AI Agents intelligently choose the best automation for your specific needs.
Unlocking More Powerful AI Agents with Agentic Automation
Our Agentic Automation Engine makes it faster to build powerful AI agents with less code and simpler to create automations.
Enterprise Search: Enabling Accuracy With Agentic RAG
Moveworks introduces Enterprise Search that integrates Agentic RAG for insights that are accurate, deeply personalized and reliable.
Agentic RAG: Bring the power of reasoning to RAG
Moveworks' introduces reasoning to agentic RAG, offering a solution designed to help employees get the information they need to get work done.
AI grounding: How agentic RAG will help limit AI hallucinations
Moveworks' Agentic RAG introduces advanced AI grounding techniques, offering a solution designed for accuracy and reliability and to decrease AI hallucinations.
Highlights and takeaways from the GartnerⓇ IT Symposium™
Discover key moments from the Gartner IT Symposium, how AI simplifies productivity and how to go from copilot chaos to calm.
Updates to Brief Me: Enhancing productivity across the globe
Enhancements to Brief Me help you boost productivity. Experience our global availability, try sample prompt questions, and interact with PDFs, PPTs, and more.
How AI Copilots Use Agentic Reasoning
Learn how agentic AI can work with reasoning engines to perform autonomous decision-making and complete multi-step tasks.
Agentic AI for HR: Automate Work and Save Time
Learn how agentic AI is transforming work for HR teams and the organizations they support.
Improving the Reasoning Engine: Agentic AI for employees
Discover how Moveworks is enhancing its Reasoning Engine to make it easier to build countless agentic automations.
Agentic Automation lets developers build AI agents faster
At Moveworks NYSE hackathon, developers were built powerful AI agents with ease. Learn how Agentic Automation drives the future of automation.
20 AI summarization use cases to boost business productivity
Discover 20 AI summarization use cases that will help your business teams boost productivity and streamline operations using Brief Me for Moveworks Copilot.
The 2 Types of AI Agents and Why They Matter
Learn about the variety of AI agents that currently exist and how they can improve both employee and business productivity and transform enterprise efficiency.
What is a Reasoning Engine?
What is a reasoning engine? Take your expertise to the next level with powerful reasoning engine strategies as LLMs continue their surge in popularity.
How Workday Workflow Automations Streamline HR Processes
Unlock the full potential of Workday by streamlining processes and workflows with automation and AI. Learn how to boost HR efficiency with Moveworks.
How does Brief Me, AI document summarizer, work?
From PDFs to slides, Brief Me revolutionizes document and file processing with real-time summarization, analysis and insights. Powered by Moveworks AI.
How self-service automation powers efficient support
Discover how self-service automation transforms support operations. Learn how AI-powered tools streamline processes, reduce tickets, and improve user satisfaction.
ROI for AI? How business-led automation increases ROI
Discover why business-led automation delivers better a ROI for AI than individual empowerment. Learn how enterprises maximize value and improve AI ROI.
Introducing Agentic Automation
Agentic Automation bridges the gap between natural language and APIs allowing AI agents to take action. Moveworks allows developers to build AI agents faster.
Introducing the Plugin Library for Moveworks Copilot
Explore the new Plugin Library for Moveworks Copilot. Discover how Creator Studio enhances extensibility with hundreds of plugins for enterprise systems.
Moveworks Surpasses $100 Million ARR with Agentic AI Copilot
Moveworks has reached $100 million in annual recurring revenue by transforming enterprise AI with its Agentic AI Copilot.
Moveworks Reasoning Engine: Productivity with Agentic AI
The Moveworks Reasoning Engine uses agentic AI to autonomously solve complex problems, streamline operations, and enhance employee productivity. Learn more.
3 must-haves for enterprise AI assistant and copilot success
What makes a successful enterprise copilot? Look for the 3 key features: search, action, productivity. Learn how to choose the right copilot for your employees.
5 smart ways to use AI in sales to close more deals
Discover how AI in sales can transform your team's performance. Learn 5 proven strategies to leverage AI for finding leads, closing deals, and driving revenue.
What’s synthetic data and why it’s important for AI development
Explore the importance of synthetic data in AI development, its generation methods, use cases, benefits, and the future potential of this innovative approach
Brief Me: AI-powered document insights for smarter workflows
Learn how Moveworks' Brief Me revolutionizes document analysis. Extract instant insights and streamline workflows with AI-powered summarization capabilities.
10 Workday automations every HR team needs
Discover how Workday automation can streamline HR processes and improve efficiency. Learn about HR use cases for the employee lifecycle to boost productivity.
How workplace search finds what your employees need, fast
Learn how workplace search instantly helps employees find files and knowledge, leading to enhanced decision-making, collaboration, and productivity.
A complete guide to agentic RAG
Agentic RAG, an evolution of traditional RAG systems, enhances information retrieval with intelligent agents for more accurate, flexible, and efficient results.
Public Sector AI Partnerships : Leidos Symposium Insights
Discover how government agencies and tech partners can overcome challenges in order to build trust and drive enterprise-wide AI innovation.
AI costs for business: Considerations before investing in AI
Uncover the true cost of AI for your business. Learn about factors affecting AI pricing, development costs, and the value of ready-made solutions.
Moveworks' agentic Reasoning Engine gets GPT-4o upgrade
Discover how Moveworks Copilot uses GPT-4o for enhanced reasoning and speed, powering task automation across enterprise systems.
Moveworks named a Leader in 2024 Forrester Wave
Forrester gave Moveworks the highest possible score for 19 criteria in the latest Conversational AI for Employee Services, Q3 2024 report. Learn why here.
AI strategy for CIOs: The top 5 productivity problems
Boost productivity & empower your workforce with a winning AI strategy. Learn how to solve top challenges & choose the right AI vendor for your business.
Why we built Copilot for web: experience & accessibility
Discover how Moveworks' Copilot transforms user experience with AI-driven search, effective notifications, and greater employee accessibility for all.
How agentic RAG improves AI answer accuracy and relevancy
Discover how agentic AI powers retrieval augmented generation (RAG), solving scalability issues and delivering precise, context-aware results for smarter AI.
Effective use of LLMs in the enterprise
Generative AI is transforming the enterprise. Learn how to effectively use LLMs, LLM deployments, RAG and why Moveworks leads in AI-powered business solutions.
The best AI automation tools for the enterprise
Discover the leading AI automation tools transforming the enterprise in 2024. Explore categories, top picks, key features, and how AI automates the enterprise.
Secure code execution in LLMs for better AI
Extend LLM capabilities with secure code execution. Learn how sandboxing, fuzz testing & Python secure code execution enhance AI without compromising security.
Overcoming 3 key AI assistant deployment challenges
Explore how Moveworks addresses data quality, ranking, and source selection challenges in AI assistant deployment for enterprises.
AI productivity tools for business
Drive AI innovation in your business with AI tools designed to enhance employee productivity. Discover platforms suited for both single and multi-use cases.
Creator Studio: Enterprise-wide automation
Creator Studio is a powerful platform transforming enterprise automation. Discover key features, customer success stories, and our exciting roadmap
Microsoft Copilot vs. Moveworks deep dive
Discover the differences between Microsoft Copilot and Moveworks to better understand how they work together to unlock generative AI in your business.
Measuring the ROI of artificial intelligence
Effectively measure the ROI of genAI and optimize your AI investments by understanding the key challenges, strategies, and ROI metrics.
How generative AI increases workplace productivity
Generative AI increases workplace productivity by automating tasks, enhancing comms, and optimizing resources, so your team can focus on innovation and growth.
What is enterprise search and why you need it in 2024
Learn what enterprise search is and why your business needs it. See how enterprise search can boost productivity by centralizing your organization's knowledge.
Apply Microsoft Azure Consumption Commitments to Moveworks Copilot
Existing joint Microsoft-Moveworks customers can now purchase the Moveworks AI Copilot through the Azure Marketplace with Azure Consumption Commitments.
AI adoption strategy: maximizing AI tool usage
Learn how-to unlock the full potential of AI in your organization. Maximize your AI investment and grow user engagement with an effective AI adoption strategy.
Moveworks.global 2024 recap: What you missed
Read the Moveworks.global 2024 event recap for key takeaways, product innovations, and announcements from all Moveworks.global speakers & customers.
Moveworks and Microsoft partnership
Moveworks partners with Microsoft for its AI Copilot to deliver secure, scalable, and robust AI solutions to its customers.
The 8 best enterprise search software tools
Discover the top enterprise search software tools for streamlined data access & increased productivity. Explore AI-powered solutions now!
How to improve your knowledge base with AI
Learn how AI knowledge bases enhance knowledge management by enabling continuous learning, personalized support, and knowledge discovery.
100+ AI copilot use cases for the enterprise
More than 100 AI copilot use cases across the enterprise. Elevate IT efficiency, increase employee productivity, and streamline workflows.
How agentic AI is driving the next evolution of enterprise AI
Agentic AI represents an evolution in AI, with goal-directed behaviors and autonomous decision-making. Explore key innovations in this emerging field.
Moveworks achieves Ultra-low latency with NVIDIA TensorRT-LLM
Learn how Moveworks, leveraging NVIDIA's TensorRT-LLM, is revolutionizing employee service with next-level responsiveness and efficiency.
Moveworks expands global reach with new EU, Canadian, and Australian data centers
Moveworks' data center expansion in Europe, Canada & Australia to give customers greater control and flexibility over their data privacy and data residency.
Moveworks year in review 2023
Learn about Moveworks’ 2023 year in review: new events, product updates, growth milestones, customer successes, awards, and more.
6 HR metrics leaders should know in 2024
6 key HR metrics every HR leader should know in 2024 to improve employee productivity and increase satisfaction.
AI security for our next-gen enterprise copilot
Learn about AI security and the rigorous measures Moveworks takes to ensure safe and responsible AI usage while also protecting enterprise IT ecosystems.
5 help desk metrics to know in 2024
Learn about the 5 key IT help desk metrics every IT leader should know in 2024 to ensure employees get the support they need — quickly.
Looking back on the year that ChatGPT took over
Dive into ChatGPT history one year after its Nov. 2022 launch. Explore how this AI breakthrough sparked hype and debates, transforming the technology landscape.
The next-gen Moveworks Copilot: An inside look
Get an inside look at the Moveworks' next-gen Copilot — the AI copilot flexibly designed to tackle end-to-end enterprise challenges seamlessly.
Moveworks.global recap: Leading companies are innovating with AI
Read the Moveworks.global event recap for key takeaways, product innovations, and announcements from all Moveworks.global speakers & customers.
Building MoveLM: A large language model dedicated to the enterprise
Moveworks' LLM: MoveLM represents the leading edge of our years-long pursuit to meld massive datasets and models with an enterprise focus.
Gartner Recap: 3 key themes at the 2023 IT Symposium | Xpo
3 takeaways from 2023 Gartner IT Symposium: 1. Generative AI hype is peaking 2. Enterprises get AI value 3. Copilots drive AI transformation — read the recap.
Moveworks' annotation philosophy: How experts make our AI better
Moveworks' annotation philosophy shapes our ethical and high-performing AI. Learn about our commitment to responsible annotation and its impact on our AI.
How to unlock continual service improvement with AIOps
Artificial intelligence in IT helps save time and optimize performance. Take a look at the top AIOPs use cases to understand what it can do for your business.
How conversational AI can drive mission success for the public sector
Learn how AI & automation can immediately provide ROI and elevate service experience at scale for federal and state government and the public sector as a whole.
Generative AI should be your #1 priority: Key takeaways from the Forrester Technology & Innovation Summit
3 key takeaways from the Forrester Technology & Innovation Summit: 1. Make generative AI your #1 priority. 2. Balance Risk 3. Deploy Copilots. Read the recap.
How conversational AI is transforming healthcare
Learn how Conversational AI is improving healthcare delivery and productivity by automating tasks, surfacing knowledge, and supporting staff.
How Moveworks uses LLMs to create a seamless conversational AI experience
From spelling correction to intent classification, get to know the large language models that power Moveworks' conversational AI platform.
How AI is changing IT operations analytics
AI is transforming IT operations analytics (ITOA). Here are the key benefits and challenges of implementing AI-driven ITOA, including real-world examples.
Why Moveworks was named one of the top private cloud companies in the world
Moveworks is honored to be recognized on the 2023 Forbes Cloud 100 list which spotlights companies that pair strong values with top performance.
Understanding the risks of deploying LLMs in your enterprise
How to manage the risks of deploying Generative and Discriminative LLM in your enterprise during pre-training, training, fine-tuning, and usage
Grounding AI: How to improve AI decision-making with contextual awareness
Grounding AI links abstract knowledge to real-world examples, enhancing context-awareness, accuracy, and enabling models to excel in complex situations.
What is data annotation? And how can it help build better AI?
Data annotation trains AI systems to tackle complex business challenges. Annotation prepares AI to adapt to unique enterprise use cases.
What is an AI copilot?
AI copilots can streamline tasks & boost productivity in businesses. Transform your operations & enhance communication with these intelligent assistants.
You need an AI copilot strategy
Every enterprise needs an AI copilot strategy. Here is a 4-tier framework to successfully implement these powerful tools for efficiency and performance.
The AI transformation roadmap: How to drive productivity with conversational AI
Here’s your AI transformation roadmap. Learn more about what AI transformation is, what’s needed to make it happen, and the role AI copilots play.
Total Economic Impact™ study finds Moveworks delivered a 256% ROI
Moveworks' Total Economic Impact™ Study by Forrester finds organizations can achieve 256% ROI with average savings of $11.5 Million over 3 years with Moveworks.
All in on AI: 4 key learnings from Microsoft Build 2023
Microsoft held its annual developer conference, Build 2023. Moveworks shares 4 takeaways on the latest innovations in AI, user experience, and plugins.
The Moveworks Enterprise LLM Benchmark: Evaluating large language models for business applications
The Moveworks Enterprise LLM Benchmark evaluates LLM performance in the enterprise environment to better guide business leaders when selecting an AI solution.
The smarter way to measure the employee experience? AI.
Learn how to measure the employee experience with AI analytics, natural language understanding and real-time performance insights with EXI.
The 50 AI companies shaping the enterprises of tomorrow
Discover the 50 best private AI companies shaping the enterprises of tomorrow, from chatbots to predictive analytics, to elevate your operations.
The all-encompassing guide to conversational AI
Conversational AI uses natural language understanding and machine learning to communicate. Learn more about benefits, examples, and use cases.
Moveworks-Carahsoft partnership brings conversational AI to the public sector
Moveworks partners with Carahsoft to bring conversational AI to the public sector, transforming government operations with secure, scalable solutions.
The most impactful AI applications in 2023
Check out the most impactful Artificial Intelligence applications, from self-driving cars to IT support, and see why you should use AI in your business.
Creator Studio: A no-code platform for enterprise conversational AI
Introducing Creator Studio, a generative, no-code platform connecting employees to all systems across the enterprise with a unified, natural language interface.
Conversational AI examples: How companies use conversational AI today
What are examples of companies using conversational AI? Learn how 5 leading companies boost efficiency, customer satisfaction, and employee experience.
Generative AI: What it is and why it matters
What is Generative AI, how does it work, and how can you use it? Let's dive in and discover the fascinating world of Generative AI.
Chatbots vs. Conversational AI for the enterprise, explained
What's the difference between a chatbot, conversational ai, and a conversational ai chatbot? Let's get into the differences and how it applies to the enterprise
GPT-4: Everything you need to know and why it's better than GPT-3
GPT-4 is the first large multimodal model released by OpenAI that can accept both images and text inputs. Learn its applications and why it’s better than GPT-3.
Conversational AI platforms: 5 questions to ask during your next demo
When evaluating conversational AI platforms it's important to ask 5 key questions to understand the true capabilities and avoid costly investments.
Chatbot security: Conversational AI trustworthiness in the age of ChatGPT
Discover the fundamentals of trustworthy enterprise-grade conversational AI and how to prioritize chatbot security and privacy.
The future is now: ChatGPT is ushering in a new era of conversational AI for the enterprise
The future of chatbots and LLMs for modernizing the employee experience is here. Learn how conversational AI is transforming businesses.
Demystifying LLMs and GPT for Enterprise Leaders with Forrester
Unleash conversational AI in your enterprise. Learn how to navigate the opportunities and risks of implementing generative and conversational AI.
Large language models: The basics and their applications
Large language models (LLMs) are advanced AI algorithms trained on massive amounts of text data for content generation, summarization, translation & much more.
Supervised vs. unsupervised learning: What's the difference?
The key difference between supervised learning and unsupervised learning is labeled data. Learn more about the difference labeled data makes.
How to reduce wasted spend in IT [+10 things AI can do about it]
Reduce IT costs while also focusing on improving the end-user experience. Here are 10 reasons why AI needs to be part of your IT cost reduction strategy.
Generative AI: How to spot the real conversational AI companies and get past the hype
Understanding the difference between generative ai businesses is crucial when making investments in tech. Here's how to tell which are real and which are hype.
ChatGPT — Does it deserve its 15 minutes of fame? Yes, and why generative AI is the future
ChatGPT is only the start of the future of generative AI. Moveworks CEO Bhavin Shah shares his take on ChatGPT and how the Human-AI partnership will progress.
Bhavin Shah on HMG Spotlight: 2023 will be the year of conversational AI
Bhavin Shah shares his perspective on how ChatGPT will accelerate innovation and spur efficiencies across the modern enterprise in 2023.
How to avoid AI investment pitfalls: The most important KPIs to consider
Know the value of AI in your organization. Read on to understand the 8 key performance indicators (KPIs) to pay attention to before you invest in AI.
ChatGPT is shaking up the status quo: The strengths and weaknesses of large language models
ChatGPT is a groundbreaking technology that’s captured our imagination, but it's not without limitations. Moveworks' VP of Machine Learning shares his thoughts.
You, too, can scale support to over 100 languages: Breaking down the challenge of multilingual IT
AI can now scale multilingual support to 100+ languages. Learn how Moveworks solved the many technical challenges needed to provide multilingual support
Moveworks named a leader in The Forrester Wave™: Chatbots For IT Operations
Forrester names Moveworks a leader among top IT chatbot vendors, giving Moveworks the highest possible score in 19 criteria, including chatbot readiness.
What it takes to succeed as a new CIO: A candid conversation between industry leaders
Being a new CIO is daunting. Yousuf Khan, 5X CIO turned VC, and Bhavin Shah, CEO of Moveworks, discuss what it takes to succeed in the complex C-level role.
Employee Experience Insights: Everything you need to know
Moveworks' Employee Experience Insights (EXI) uses AI to tap into information hidden in support tickets and reveals your workforce’s everyday experience.
Focus on practical AI: 3 Key learnings from Forrester’s Technology & Innovation Forum
Fresh from Forrester’s Technology & Innovation Forum, Moveworks shares 3 takeaways on the future of work and how enterprises should focus on practical AI.
How 3 companies use help desk forms to improve employee productivity
3 companies — DocuSign, Palo Alto Networks, and Procore — optimized help desk forms to upgrade their support processes and improve employee productivity.
Here’s how we use our own AI to better onboard new hires
Moveworks uses its own conversational AI to better onboard new hires and make sure they have what they need to succeed in their role on Day One.
What the heck is the Idea Funnel anyway?
Great leaders are great decision-makers. Learn how employee experience leaders, like you, can use the Idea Funnel to turn ideas into impact.
What can HR teams do with an AI chatbot? Make an immediate impact.
When it comes it using AI in HR, you need a solution that makes an immediate impact. Read on to see just a few examples of the ways HR teams can use AI now.
New Moveworks-Nexthink partnership enables proactive IT support
The Moveworks-Nexthink partnership delivers proactive tech support, empowering IT teams to detect and resolve issues before they impact the employee experience.
Introducing Moveworks for HR: The first AI solution that personalizes HR support
Today, we’re incredibly excited to announce Moveworks for HR — a sophisticated artificial intelligence solution built for human resources.
Work — you’re doing it wrong
Our current way of working isn’t working. But we have the technology and knowledge to make it better, to make an employee experience that’s almost magical.
13 things you can actually do with conversational AI
There are an infinity use cases for conversational AI. Here are just 13 of many ways you can use it today to improve employee support.
Moveworks expands across Europe to support employees with AI
As European companies race to support flexible work, Moveworks brings its AI platform to the UK, France, and Germany.
Product Launch: Prevent issues before they happen with Moveworks' first API
Moveworks API empowers customers to send critical updates through our platform. Now, employees get the support they need — before running into problems.
3 ways omnichannel support improves your employee experience
With omnichannel support, employees can use whichever channel they prefer to get help and receive the same seamless experience.
Our secret to a world-class HR experience: Start small
We often believe in the power of big ideas to increase employee satisfaction, but the truth is that small moments define the HR experience.
Product Launch: Announcing multilingual support and Moveworks for Web
Moveworks announces two major additions: multilingual support and Moveworks for Web. These changes will deeply support the new normal for global workforces.
Language is no limit: How Moveworks built a multilingual AI platform
Moveworks built the first multilingual AI platform for employee support. To do so, we had to evolve all parts of our Intelligence Engine™. Here's how.
Moveworks opens a new office in Austin, Texas
Are you interested in joining a ground-breaking AI company? Now you can... in Austin! Moveworks is proud to move our expansion strategy forward in Texas.
The 7 metrics to measure the success of your virtual agent
Companies are using virtual agents to support their workforce. But what constitutes an impactful virtual agent? Here are the 7 metrics that matter.
Secure in the cloud: Moveworks earns Gold certification for CSA STAR Level 2
Moveworks earns Gold certification for CSA STAR Level 2, validating our security programs and demonstrating our commitment to safeguarding customer data.
Product Launch: Moveworks enhances AI platform to support the world’s largest companies
Moveworks announces major enhancements to its conversational AI platform, designed to automate support for the world's largest companies.
Introducing the next generation of Conversational AI
How Moveworks' conversational AI technology can generate a tailored response to every single employee request, across all departments.
How Moveworks raised $200 million in Series C funding
Now valued at $2.1 billion, Moveworks is the first AI platform that provides a seamless employee experience to both remote and in-office employees.
From request to resolution: How AI solves a support issue
Discover how AI resolves employee support issues instantly—reducing ticket volume, boosting productivity, and transforming the way IT and HR teams operate.
3 strategies to boost engagement with your employee comms
How can companies engage thousands of employees as effectively as people do one-on-one? This article explores three strategies to fix employee comms.
Why category creators must rethink company culture
What does it take to create an entirely new category of product? Ultimately, it's about empowering the right people with the right company culture.
HR Service Delivery: how automation unlocks tier 0 employee support
We analyzed thousands of real-world HR requests to offer insight into how to HR teams can move closer to Tier 0 service delivery for their companies.
Every question, one bot: How Moveworks finds answers across the enterprise
Moveworks takes every piece of your company’s disparate data into account to match questions to precise, personalized answers.
More than a message: Inspire action with Moveworks for Employee Communications
With Moveworks for Employee Comms, employee experience teams can send targeted, personalized messages at scale, preventing support issues before they happen.
Introducing the Moveworks platform
Solve every issue for every employee — across IT, HR, and facilities. Introducing the Moveworks employee experience platform built on conversational AI.
Why people-centric HR teams depend on conversational AI
Moveworks helps HR take on the endless barrage of employee requests so HR teams can focus on higher priorities.
We fixed forms: Bring your service catalog to life with Moveworks
Forms are critical to a self-service IT strategy. See how Moveworks makes forms smarter at every step of the experience.
The Practical Guide to NLP and NLU
To build a computer capable of understanding language, natural language processing (NLP) and natural language understanding (NLU) have proven critical.
Strength in numbers: Understanding unique IT issues with Collective Learning
One-of-a-kind IT issues describe surprisingly similar problems. Collective Learning allows Moveworks to see the similarities under the surface.
Moveworks named a leader in Forrester New Wave: Chatbots for IT Operations
In its latest report on Chatbots for IT operations, Forrester awarded Moveworks the highest possible score for our Strategy and Market Presence.
The future is conversational: Part 2 — How machines learned the secrets of language
New approaches to natural language understanding (NLU) and conversational AI have streamlined interactions between people and machines.
The gold standard for security: Moveworks achieves SOC 2 Type 2 compliance
Moveworks is now compliant with SOC 2 Type 2, validating our continued commitment to protecting your data and affirms the security of our AI solution.
The future is conversational: Part 1 — Understanding the language barrier between people and machines
In this post, we’ll dive deep into the history of human-computer interaction, from early chatbots to today’s AI-powered conversation engines.
Tailor-made tech support: Why employees need personalized IT help
Learn how to build an enterprise identity system, how identity maps allow for personalization, and why personalization is key for managing complex environments.
Advanced AI, available on the app store: Adding Moveworks to Microsoft Teams is now easier than ever
The Moveworks chatbot app is available for customers to install directly from either Microsoft AppSource or the Microsoft Teams store.
Time is money: We built an AI-powered Concierge to speed up IT support
Moveworks Concierge streamlines IT communication, allowing employees to add comments, receive updates, and request action on support issues in real time.
Moveworks and Microsoft Teams: Adding instant support to the hub for teamwork
Moveworks is today announcing its integration with Microsoft to transform Teams into an autonomous IT support channel.
Bhavin Shah on SaaStr: Lessons from the front lines of a new economy
Fresh off his appearance on the SaaStr podcast, Moveworks CEO Bhavin Shah reflects on how IT teams are transitioning to the new work-from-home economy.
What we've learned about providing essential work-from-home support
As companies respond to the COVID-19 outbreak by transitioning to WFH, Moveworks has released new capabilities to support remote employees.
Moveworks achieves ISO 27001 certification
By prioritizing security from day one, Moveworks managed to earn ISO 27001 certification, demonstrating our commitment to safeguarding our customers’ data.
How AI fixed Ask-IT: Introducing Channel Resolver for Slack
Moveworks Channel Resolver resolves IT support issues posted on Slack channels, saving employees time while eliminating work for the service desk.
How AI finally learned to triage IT support issues, part 2
Thanks to groundbreaking advances in natural language understanding and deep learning, AI can now instantly route 90% of IT support tickets.
How AI finally learned to triage IT support issues, part 1
It still takes five hours for the average IT ticket to be routed to the right expert. Learn how AI can help.
Time to scale: New funding lets us transform IT support with AI
Moveworks raises a $75 million Series B funding round to scale its automated AI resolution of enterprise IT issues.
Anytime, anywhere: Respond to IT issues however they’re reported
With AI-powered resolution, enterprise chat platforms fill a void left in the patchwork of IT communications via phone, email, portals, and walk-up kiosks.
Why enterprise search is broken, and how Moveworks fixes it
Overcome enterprise search challenges with machine learning and novel natural language understanding (NLU) techniques like embedding and Seq2Seq.
Broadcom employees celebrate a year of fast IT fixes with AI
Broadcom celebrates a year with the Moveworks conversational chatbot. Learn how Broadcom automatically resolves 38% of employee IT issues every week with AI.
Natural language is hard: 5 reasons your chatbot isn't working
Conversational AI chatbots rely on natural language understanding (NLU) to engage people and get work done. We explore how hard it is to get this right.
Achieve powers rapid IT support with chatbot in Slack
Learn how the IT team at Achieve rolled out a Moveworks chatbot in Slack that facilitates onboarding and lets employees ask questions when they need IT help.
Why is NLU important for resolving IT support tickets?
Advances in Natural Language Understanding (NLU) and machine learning are enabling IT support issues to be resolved instantly and autonomously.