Moveworks Blog

Tier 0 Help Desk Strategy: A Guide for HR and IT Teams

Discover what tier 0 help desk support is, why it matters, and how to use AI-powered self-service tools to streamline support and reduce ticket volume.

Tier 2 Help Desk Support: What It Is and Why It Matters

Learn what tier 2 help desk support is, who handles it, and how advanced AI-powered solutions help enterprise IT teams resolve complex issues more efficiently.

Moveworks agentic Reasoning Engine gets a comprehensive performance upgrade, powered by GPT-4.1

Moveworks AI Assistant now uses GPT-4.1 in its Reasoning Engine, delivering smarter, faster support and seamless execution across business systems

AI-powered Tier 1 Help Desk Support For Modern Enterprises

Learn how AI-powered tier 1 help desk support helps enterprises resolve IT issues faster, reduce ticket volume, and improve employee experience at scale.

Why IT Operations Automation Is Essential for Enterprises

Discover the benefits of enterprise IT operations automation and learn how businesses can streamline workflows, boost efficiency, and reduce manual tasks.

Webinar Recap: How Resideo Digitized IT Support in Record Time with AI

See how Resideo deployed Moveworks’ AI Assistant in record time to modernize IT support, reduce ticket volume, and boost employee satisfaction.

Improving Employee Experiences With AI-powered Technology

Explore the future of employee experience technology and learn why artificial intelligence is essential to improving productivity, engagement, and support.

Simplifying AI Connections: Understanding the Power of Model Context Protocol (MCP)

Discover what Model Context Protocol (MCP) is, how it simplifies AI integrations, enables standardization, open source integrations, and reduces complexity.

AI-Powered Multilingual IT Support: Enterprise Buyer’s Guide

Multilingual AI support empowers global teams with instant answers in any language. Explore tools and strategies to scale support across the enterprise.

ITIL AI: How AI Is Transforming IT Service Management

Discover how AI is transforming the ITIL framework by streamlining processes, automating tasks, and driving smarter ITSM decisions for modern enterprises.

10 Software Provisioning Tools: An Enterprise IT Buying Guide

Compare the top software provisioning tools for enterprise IT teams and learn how to choose the right solution to streamline access and automate workflows.

Webinar Recap: How Ciena built 100+ custom use cases for enterprise-wide productivity

Learn from Ciena’s webinar how they built 100+ use cases for truly global enterprise support excellence.

Multilingual AI Assistants to Support a Global Workforce

Discover how multilingual AI assistants support global teams and evaluate top solutions with key features to compare before you buy.

Enterprise Guide to Change Management Software: 6 Top Tools

Understand the role of digital tools in the change management process and compare the top change management software solutions for enterprise businesses.

Top 9 IT Ticketing Systems to Streamline Support Operations

Explore top IT ticketing system tools to streamline support, boost productivity, and resolve issues faster—essential insights from Moveworks.

How AI in Helpdesk Ticketing Systems Streamlines IT Support

Streamline issue resolution with a helpdesk ticketing system that auto-creates tickets and uses AI to route, prioritize, and resolve requests faster than ever.

How AI Enhances Employee Experiences and Drives Engagement

Learn how AI employee engagement tools help human resource leaders and their teams enhance experiences, reduce burnout, and retain top talent at scale.

Provisioning Software Explained: Automate Access with AI

Discover how provisioning software works, where IT teams hit bottlenecks, and how to streamline workflows with AI-powered solutions from Moveworks.

9 Top Enterprise Helpdesk Software Solutions in 2025

Compare the top enterprise helpdesk software options. Discover key features, benefits, and use cases to find the right fit for your workforce support needs.

ITIL AI Tools: An Essential Enterprise Buyer’s Guide

This practical guide helps enterprise IT leaders assess ITIL AI tools. Learn priority considerations and evaluate key features before making a decision.

How IT Leaders Use AIOps Automation at Scale

Discover top AIOps automation use cases helping enterprise IT teams reduce manual tasks, boost efficiency, and drive smarter operations at scale.

IT Ticket Deflection: Strategies for Scalable IT Support

Boost IT ticket deflection with Moveworks. Discover how self-service resources empower employees and help IT teams avoid repetitive support tickets.

What is IT Ticket Triage? And how does AI enhance it?

Learn how AI transforms IT ticket triage, from automating routing and reducing resolution times to helping IT teams scale support across the enterprise.

How we built our AI Assistant to use domain prediction for better employee support

Domain prediction enhances AI assistant success in enterprises by tailoring responses to department-specific needs, improving accuracy, and driving efficiency.

The Enterprise Guide to Automated Provisioning

Automated provisioning empowers employees to gain access to the systems, devices, and apps they need without requiring additional work from a human manager.

9 Helpdesk Chatbots and AI Assistants for Enterprises

Implementing a helpdesk chatbot or AI assistant streamlines support, improving the employee and customer experience. Compare the top AI helpdesk solutions.

The Ultimate Guide to IT Support Software (+ 32 Top Tools)

Compare the top IT support software solutions that empower IT teams to streamline ticket management, strengthen security, and automate key tasks and workflows.

Enterprise Search Analytics: Optimizing Search Performance

Unlock insights with enterprise search analytics. Optimize search performance, track user behavior, and drive data-driven decisions for your business.

Enterprise Guide to AIOps (+ 10 AIOPs Platforms)

Compare the top AIOPs platforms for enterprise businesses. Learn what features to look for and how to determine which solution is best for your business needs.

The Ultimate Guide to Employee Self Service Support

Discover how employee self-service support increases enterprise efficiency and enhances employee experience in this comprehensive enterprise guide.

Intelligent Search: What It Is, And Why It Matters

Intelligent search refers to search engines that use AI to better understand human queries and find accurate answers. Learn how it works and how to get started.

How to Choose the Right Knowledge Management System

Boost efficiency with a knowledge management system — organize, share, and access critical information seamlessly to improve collaboration and decision-making.

Building In Agent Studio: Highlights From Our AI Agent Hackathon

Discover key takeaways from our AI Agent Hackathon in Moveworks Agent Studio, where innovative solutions were crafted to showing AI agent capabilities and teamwork.

Moveworks.global 2025 Recap: Transform the Enterprise with Agentic AI

Moveworks.global 2025 Recap: Hear from Fortune 500 leaders as they share strategies to revolutionize operations, and prepare for an agentic AI future.

AI for IT: 5 Use Cases and Examples for Enterprise

Artificial intelligence helps IT teams across industries eliminate busywork and streamline workflows. Learn what it can do and how to start using AI for IT.

The enterprise guide to intranet search: Definition, key benefits, and top use cases

Intranet search empowers enterprise employees to find answers and resources housed within their company’s internal database. Learn how to get started here.

Automation in ITSM: The Top Uses for AI and Best Practices for Success

ITSM automation refers to the use of AI and other technologies to streamline how IT teams deliver IT services. Learn the top use cases and how to get started.

The Power of AI Agents: Insights on Transforming Finance Through Task Automation

Moveworks shares insights on how customers use AI agents to transform finance by automating tasks and boosting efficiency.

Fast-Track AI Agent Discovery and Deployment: Introducing AI Agent Marketplace

Fast-track AI agent discovery and deployment with AI Agent Marketplace. Deploy prebuilt or custom AI agents in minutes on Moveworks' Agent Studio platform.

11 AI Assistant Examples for Enterprise Business

Virtual assistants automate a variety of tasks to make our lives easier. See what they can do for business and compare the top AI assistants for enterprise.

What is Knowledge Management Software? Benefits, Features & How to Choose the Best Solution

Discover how knowledge management software streamlines information sharing, boosts collaboration, and enhances productivity for your team.

AI for ITSM: Boost Efficiency, Automation & IT Performance

Discover how AI for ITSM enhances efficiency, automates workflows, and improves IT support. Streamline incident management and boost productivity with AI.

CEO perspective: Thoughts on joining forces with ServiceNow

Moveworks $2.85B acquisition by ServiceNow is set to redefine AI in the workplace. Why we believe this combination creates the ultimate AI platform for employees.

11 Employee Self-Service Software for Enterprise

Review the best employee self-service software solutions on the market in 2025 and find out which ones are worth the investment for your enterprise.

10 Best Self-Service HR Systems for the Enterprise

Compare leading self-service HR systems that empower employees to help themselves with common HR requests. Plus, get tips for choosing an ESS system.

Why Enterprises Need an ITSM AI Assistant

Wondering if an ITSM chatbot will level up your service desk? Find out what an AI Assistant can do and how advanced automation puts it ahead of chatbots.

Supercharge Your Knowledge Base for Self-Service

A self-service knowledge base empowers employees to find answers to questions. Learn how to enhance your knowledge base with robust, AI-powered self-service.

The Enterprise Guide to HR Onboarding Automation

Speed up the onboarding process, save HR staff time, and improve the new hire experience with an HR onboarding automation solution like Moveworks.

Self-Service Help Desk: The Complete Enterprise Guide

A self-service help desk saves employees time by empowering them to answer their own questions and solve their own issues. Learn how to build one with AI.

How to Provide Next-Level Support with AI Self Service

Find out how artificial intelligence is transforming the way businesses provide support and learn how AI self-service platforms make it possible.

Top Features Every Service Desk Self-Service Portal Should Have

Improve IT support with a service desk self-service portal. Empower users to resolve issues, access resources, and boost efficiency with seamless self-service.

How an Automated Ticketing System Streamlines Processes

Enhance IT and HR support with automated ticketing systems. Streamline help desk operations, resolve requests faster, and improve employee experience with AI-driven automation.

What Is a Virtual Agent? How AI Is Transforming Customer Support

Enhance customer support with a virtual agent — AI-powered automation for instant responses, reduced wait times, and seamless interactions. Boost efficiency today!

How to Build an AI Assistant (+ When to Buy One)

An AI Assistant transforms the enterprise workplace by providing hands-free automation capabilities. Learn how to build an AI Assistant or chatbot.

Why Every Company Needs an AI Assistant for Their Business in 2025

Boost productivity with an AI assistant for business. Automate tasks, enhance customer support, and streamline workflows with smart, efficient AI solutions.

11 AI Workflow Tools to Supercharge the Way You Work

Learn what sets AI workflow tools apart from other automation solutions and compare the top AI tools to discover which one is the best option for your business.

HR Digital Transformation: How AI is Reshaping the Workplace

Discover how HR digital transformation enhances efficiency, automates processes, and drives employee engagement for a smarter, tech-driven workplace.

11 Leading Agentic AI Tools for Businesses

Learn about the agentic AI tools and how they work. Plus, find out how agentic AI tools are helping businesses in 2025.

What is an AI Assistant? Everything Businesses Need to Know

Discover what AI assistants are, how they work, their benefits, and examples for home and work. Learn how they can boost productivity and simplify tasks!

6 Digital Transformation Examples Driving Business Success

Discover real-world digital transformation examples across industries, showcasing innovation, efficiency, and growth through cutting-edge technology solutions.

AI at Work: 11 Ways AI Automates Routine Tasks in Salesforce

Discover how AI-driven automation can enhance productivity in Salesforce. Learn 11 effective strategies to streamline tasks and improve workplace efficiency.

10 Use Cases to Transform Your Finance Operations with AI

Explore 10 AI use cases in finance and finops, including automating expense, risk, and budget management, to enhance accuracy, efficiency, and decision-making.

AI Use Cases for Developers: How AI is Transforming Software Development

Discover practical AI use cases for developers, including code generation, bug detection, and automated testing. Learn how AI can enhance software development and boost productivity.

Quick GPT: Secure access to generative AI, right where you work

Moveworks' Quick GPT brings GPT-4o into your enterprise AI Assistant—securely embedded in Slack and Teams with enterprise-grade controls. See how it transforms IT, HR, and finance help desks.

Chatbot vs. Agent vs. Assistant: Definitions and Differences

What’s the difference between a chatbot vs. agent vs assistant? While they seem similar, how each operates, what they can do, and when to use them can vary.

How to Use ChatGPT for HR: Everything Enterprise Businesses Should Know

ChatGPT for enterprise HR provides AI automation at scale. But it isn’t the only solution. Learn the limitations of ChatGPT and what alternatives to consider.

IT Digital Transformation in The Age of AI

As artificial intelligence revolutionizes the way we work, IT digital transformation becomes increasingly important for enterprises to stay competitive.

How to Build an AI Agent: A Guide for Beginners

Learn how to build an AI agent, from defining its purpose and choosing an agentic framework to testing and deploying intelligent agents in the workplace.

A FedRAMP (®) Ready agentic AI platform for the public sector

Moveworks' FedRAMP Ready designation validates our commitment to safeguarding customer data and lets us serve US Federal Government agencies and contractors.

Agentic Frameworks: The Systems Used to Build AI Agents

An agentic framework supports the creation of AI agents and informs how they interact with each other to provide automation. Here’s everything you need to know.

Reviewed: The 13 Best Conversational AI Platforms for 2025

Conversational AI mimics human dialogue to provide user-friendly automation. Here are some of the top conversational AI platforms to consider in 2025.

The Fundamentals of Enterprise Knowledge Management

Enterprise knowledge management is how organizations create, share, and retain knowledge and information. Learn how it works and what the new role of AI is.

Agentic AI Vs AI Agents: 5 Differences and Why They Matter

AI agents are the building blogs of agentic AI. But they aren’t the same thing. Learn the definitions and the key differences between agentic AI vs AI agents.

What Is An AI Agent Builder? The 7 Best Solutions in 2025

An AI agent builder is the solution that businesses need to create an agentic AI framework and deploy AI assistants in the workplace. Compare the top builders.

13 AI Automation Examples and Use Cases For Businesses To Improve Productivity

From streamlining HR processes to automating IT support and customer service, here are some of the top AI automation examples and use cases for businesses.

What Is Agentic Automation, and Why Does It Matter?

Agentic automation leverages advanced AI algorithms and autonomous AI agents to streamline workflows and complete tasks with minimal human intervention.

9 Generative AI Use Cases That Have Completely Transformed Industries

Generative AI can create written text, images, and more. Here are 9 generative AI use cases and examples that show how AI supercharges the way businesses work.

What Does “Agentic” Mean? A Definitive Guide to the AI Buzzword

Agentic refers to agent-like behavior. But its true meaning varies based on context. Here’s what it means and why it’s the latest trend in AI.

Agentic Systems Are The Rise of Agentic AI-powered Automation

Agentic systems are the future. These autonomous technologies can not only understand requests like generative AI, but they can take action, like Siri dialing a call or Alexa sharing a local weather forecast.

The Ultimate Guide to Enterprise AI Solutions (+ 13 Best Tools)

Enterprise AI leverages advanced technologies to automate key processes and enhance performance. Learn about the best enterprise AI solutions in 2025.

Hello, Quick GPT: Driving Increased Employee Productivity in the Moveworks AI Assistant

Moveworks Quick GPT enables higher employee productivity from Moveworks AI Assistant. Learn how it can help limit app sprawl, improve security, and boost efficiency.

The Power of AI Agents: Insights on Transforming HR Through Task Automation

Moveworks shares insights on the impact of automating AI agent in HR in a data-driven impact story. Read on to understand how to build your AI future.

Sharing data-driven insights on AI agents and the AI future

Moveworks shares insights on the impact of agentic AI, interviews with expert leaders, and data-driven impact stories. Read on to understand how to build your AI future.

How HR Automation Streamlines Workflows and HR Business Processes

Discover what HR automation is and how AI can help streamline workflows and automate common human resource processes and tasks in boosting company efficiency and productivity while lowering costs.

What Are AI Agents? Definition, Types, and How Intelligent Agents Work

Discover what an AI agent is, the different types of AI agents, benefits, and functions. Learn how these intelligent programs use reasoning to quickly transform complex needs into actionable steps.

AI and Automation: Definitions, Differences and 2025 Outlook

AI and automation are shaping our present and future. Together, they streamline business processes and boost efficiency. Learn what AI automation is, how AI and automation differ, and what the future of work looks like with these powerful technologies.

How Does Enterprise Workflow Automation Work? Here’s 11 Examples

Enterprise workflow automation tools enhance efficiency and productivity. Learn the core features to look for and compare the top business process and workflow solutions on the market.

AI in Business: How and Why Companies Are Using AI for Automation

AI empowers businesses with advanced automation. Find out what this means for your enterprise and learn why AI assistants are the future of AI in business.

The 30 Best AI Automation Tools (+ How to Use to Improve Efficiency)

Learn what types of AI automation tools exist, find out what their capabilities are, and understand how you can use AI to automate workflows for your business.

What Are Agentic Workflows? A Guide For Business Process Automation

Agentic workflows deploy AI agents to interact with LLMs, APIs, and other sources to automate tasks in a sequential fashion. Learn how agentic workflows in AI work and how they can automate business processes.

AI in the Workplace: The Past, Present, and Future of AI at Work

Learn the real role of AI in the workplace, how advanced technologies support your workforce, with real examples of AI at work and how best to maximize artificial intelligence’s benefits for your business.

What are AI PDF Summarizers? How Document Summarizers Work

An AI PDF summarizer uses machine learning and natural language processing to read your document’s text and images to provide a concise summary. Learn how AI summarizers work and what free tools are out there.

What is IT Automation? An Complete Guide in the Age of AI

IT automation refers to how organizations use software, AI, and other technologies to streamline workflows, minimize the need for human intervention, reduce manual intervention and replace repeatable processes.

Using AI in HR: How Artificial Intelligence Has Significantly Improved HR and Human Resource Management

Explore how AI has revolutionized HR by streamlining recruitment, automating common HR tasks, improving processes with automation; saving time and money.

What is RAG in AI? How Advanced AI Models Work With RAG

What is RAG in AI? It’s the process that enables artificial intelligence models to generate more updated, contextual, and accurate results. Learn how RAG works and why it’s important.

Enterprise Search – Understanding the Technical Components of Moveworks’ Live Search

Explore how Moveworks’ Live Search optimizes query understanding, retrieval, and ranking to deliver accurate, real-time enterprise search results efficiently and securely.

Beyond AI Prototypes: Mastering Agentic AI Deployment

Learn how advanced reasoning and function calling techniques let you master agentic AI deployment across your enterprise – and move beyond simple experiments.

The 7 Best IT Automation Tools: 10 Things to Consider When Buying

IT automation tools streamline operations and minimize workloads by automating repetitive IT tasks. Find out what these tools can do and how to choose one.

AI for Work: 5 Ways Artificial intelligence is Changing How We Work

Artificial intelligence is revolutionizing the way we work. Discover why businesses are opting for AI and copilots to automate tasks and enhance productivity. And read about which AI tools are most effective for improving workplace efficiency.

The 7 Core Benefits and Advantages of Using AI in Business

Modern businesses need artificial intelligence to stay competitive. Understand the benefits of AI in business and see real-world examples of how AI has driven success.

AI Workflow Automation: What is it and How Does It Work?

Understand what AI workflow automation is, how it works, and why it’s core to improving productivity and increasing efficiency. See how AI assistants are transforming workflow and process automation for businesses big and small.

Increase Efficiency at Work with These 7 Best Practices and Tools

Learn how AI, automation, and project management tools can lead to increased efficiency and productivity in the workplace.Implement these proven tactics and cutting-edge tools designed to support employees and boost productivity.

What is an AI Knowledge Base? It’s a Powerful Knowledge Management System

An AI knowledge base supports employees by understanding queries and responding with personalized insights. Learn which tools to use to create your own.

The 20 Best Enterprise Generative AI Tools to Consider in 2025

Find out what the 21 best enterprise generative AI tools are and what they can do. Plus find out how some tools offer even greater benefits with advanced AI

The 5 Best AI-Powered Search Engines for Enterprise (2025)

See what the top AI-powered enterprise search engines are and what they can do for your organization. Plus, learn about the key considerations for choosing the best AI enterprise search platform.

What Are Intelligent AI Agents (And Can They Really Work Alone)?

The growing popularity of intelligent agents in AI is revolutionizing process automation. Find out what intelligent agents are, how they work, examples of intelligent AI agents and what they can do.

AI vs. Automation: What Are The Differences and Similarities?

AI and automation are often used interchangeably. While they often work together and have similar objectives, automated systems and artificial intelligence aren’t the same. Learn the differences and how they relate to each other.

6 Agentic AI Examples and Use Cases Transforming Businesses

See real-world examples that show the transformative potential of agentic AI automating workflows and enhancing efficiency in security, hr, it, and more.

What is Service Desk Automation? A Guide to IT Help Desk Automation

Service desk automation is how enterprises and businesses use AI and other technologies to streamline help desk and IT operations. Learn how service desk automation works, how AI is making automation faster, and the benefits of service automation.

Enterprise AI Strategy: How Forward-Thinking Businesses Plan Their AI Strategy

An AI strategy guides how businesses leverage AI to improve performance through implementation to adoption for increased productivity and efficiency. Learn how to plan out a successful AI strategy and AI idirectly impacts your company's performance.

How Durham County transforms public service with AI

Learn how Durham County is using Moveworks AI to transform service delivery and drive innovation across 30+ different local government departments.

What is Agentic AI? Why it’s The Future of Artificial Intelligence

What is agentic AI? Agentic AI combines LLMs, ML, and other technologies so that the AI can complete tasks autonomously. Learn how agentic AI is different from other AI types, what it can do, and how it's being used across industries.

6 Enterprise AI Use-Cases, Real World Examples of How Businesses Use AI

Take a look at the top enterprise AI use cases to learn how AI supports everyone in an organization by eliminating the hassles of tedious, time-consuming tasks.

Enterprise AI: What it is, how it works, and how to implement it

Discover what enterprise AI is and what it can do for your business workflows. Plus, find out the obstacles to implementation and learn how to overcome them.

What does an AI copilot do? Understanding benefits and use cases

AI copilots use natural language processing to automate tasks, answer queries, streamline workflows, and provide employee support for increased productivity

What’s behind Brief Me? An exploration of its agentic engineering system

Discover Brief Me, learn how it speeds up insight extraction from files such as PDF, Word, PPT files – and learn how we built its agentic AI engineering system.

What is AIOps? Rising above the flood of data using AI for IT operations

AIOps automates IT operations across the business, detecting anomalies, reducing downtime, and enhancing IT efficiency to better manage complex ecosystems.

How enterprise automation transforms your digital workflows

Enterprise automation is how businesses use technology to simplify tasks and streamline processes to minimize repetitive tasks and save employees time.

How we’re securing permissioned content for enterprise search

Learn how Moveworks' secures permissioned content for enterprise search, discover how we’re building secure search for employees.

Moveworks Policy Validators: Agentic AI built for compliance

Learn how Moveworks' Policy Validators enable AI agents to be able to adhere to business rules, enabling improved agentic AI compliance and rule-based decisions.

Action Orchestrator: Don’t let iPaas slow down your AI agents

Elevate your business ecosystem with our action orchestrator. Go beyond iPaaS for seamless, integrated operations.

How Moveworks Slot Resolvers turn language into action

Empower AI agents with Slot Resolvers, which bridge the gap between system and human language, boost developer output, and cut how much written code is needed.

Content Gateway: A better way to build custom integrations for enterprise search

Our Content Gateway simplifies custom integrations for enterprise search, reducing developer tasks and enabling access across internal knowledge systems.

Introducing Moveworks Playground: Experience the power of AI agents at work

Experiment with our agentic AI assistant for enterprise in the Moveworks Playground. Whether your query is simple or multi-part, Playground can handle it.

Moveworks Manifest Generator: How AI Agents pick the right automation

Learn how Manifest Generator uses AI to streamline automation selection and how AI Agents intelligently choose the best automation for your specific needs.

Unlocking More Powerful AI Agents with Agentic Automation

Our Agentic Automation Engine makes it faster to build powerful AI agents with less code and simpler to create automations.

Introducing Moveworks Enterprise Search: Enabling Trustworthy and Accurate Insights — Powered by Agentic RAG

Moveworks introduces Enterprise Search that integrates Agentic RAG for insights that are accurate, deeply personalized and reliable.

Agentic RAG: Bring the power of reasoning to RAG

Moveworks' introduces reasoning to agentic RAG, offering a solution designed to help employees get the information they need to get work done.

AI grounding: How agentic RAG will help limit AI hallucinations

Moveworks' Agentic RAG introduces advanced AI grounding techniques, offering a solution designed for accuracy and reliability and to decrease AI hallucinations.

Highlights from the GartnerⓇ IT Symposium™: Simplifying workplace productivity with AI

Discover key moments from the Gartner IT Symposium, how AI simplifies productivity and how to go from copilot chaos to calm.

Recent updates to Brief Me: Enhancing productivity across the globe

Moveworks' Brief Me helps you be more productive with Copilot. Experience global availability, try sample prompts, and interact with PDFs, docs, and more.

How AI Copilots Use Agentic Reasoning

Learn how agentic AI can work with reasoning engines to perform autonomous decision-making and complete multi-step tasks.

How HR teams can save time and help employees with Agentic AI

Learn how agentic AI is transforming work for HR teams and the organizations they support.

Improving the Reasoning Engine: How Moveworks continues to make agentic AI better for employees

Discover how Moveworks is enhancing its Reasoning Engine to make it easier to build countless agentic automations.

Agentic Automation lets developers build AI agents faster

At Moveworks NYSE hackathon, developers were built powerful AI agents with ease. Learn how Agentic Automation drives the future of automation.

Moveworks named a Challenger in Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management

Moveworks has been named a Challenger in first ever Gartner Magic Quadrant for Artificial Intelligence Applications in the IT Service Management space for 2024.

20 AI summarization use cases to boost business productivity

Discover 20 AI summarization use cases that will help your business teams boost productivity and streamline operations using Brief Me for Moveworks Copilot.

The 2 Types of AI Agents and Why They Matter

Learn what AI agents currently exist and how they improve both employee and business productivity, streamline operations, and transform enterprise efficiency.

What is a Reasoning Engine?

What is a reasoning engine? Take your expertise to the next level with powerful strategies as large language models (LLMs) continue to surge in popularity.

HR efficiency unlocked: Explore Workday workflow automations

Unlock the full potential of Workday by streamlining processes and workflows with automation and AI. Learn how to boost HR efficiency with Moveworks.

How does Brief Me, AI document summarizer, work?

From PDFs to slides, Brief Me revolutionizes document and file processing with real-time summarization, analysis and insights. Powered by Moveworks AI.

How self-service automation powers ultra-efficient support operations

Discover how self-service automation transforms support operations. Learn how AI-powered tools streamline processes, reduce tickets, and improve user satisfaction.

ROI for AI? How business-led automation increases ROI

Discover why business-led automation delivers better value for AI than individual empowerment. Learn how enterprises maximize value and improve AI ROI.

Introducing Agentic Automation

The future of enterprise efficiency is agentic AI. Agentic Automation bridges the gap between natural language and APIs allowing AI agents to take action.

Introducing the Plugin Library for Moveworks Copilot

Explore the new Plugin Library for Moveworks Copilot. Discover how Creator Studio enhances extensibility with hundreds of plugins for enterprise systems.

Moveworks Surpasses $100 Million ARR with Agentic AI Copilot

Moveworks has reached $100 million in annual recurring revenue by transforming enterprise AI with its Agentic AI Copilot.

Moveworks Reasoning Engine: Productivity with Agentic AI

The Moveworks Reasoning Engine uses agentic AI to autonomously solve complex problems, streamline operations, and enhance employee productivity. Learn more.

3 must-haves for enterprise copilot success: Search, action, and productivity

What makes a successful enterprise copilot? Look for the 3 key features: search, action, productivity. Learn how to choose the right copilot for your employees.

5 smart ways to use AI in sales to close more deals

Discover how AI in sales can transform your team's performance. Learn 5 proven strategies to leverage AI for finding leads, closing deals, and driving revenue.

What’s synthetic data and why it’s important for AI development

Explore the importance of synthetic data in AI development, its generation methods, use cases, benefits, and the future potential of this innovative approach

Brief Me: AI-powered document insights for smarter workflows

Learn how Moveworks' Brief Me revolutionizes document analysis. Extract instant insights and streamline workflows with AI-powered summarization capabilities.

8 Workday automations to unburden your HR team

Discover how Workday automation can streamline HR processes and improve efficiency. Learn about HR use cases for the employee lifecycle to boost productivity.

How workplace search finds what your employees need, fast

Learn how workplace search instantly helps employees find files and knowledge, leading to enhanced decision-making, collaboration, and productivity.

A complete guide to agentic RAG

Agentic RAG, an evolution of traditional RAG systems, enhances information retrieval with intelligent agents for more accurate, flexible, and efficient results.

Building Trusted Mission AI Partnerships in the Public Sector: Insights from the Leidos Symposium

Discover how government agencies and tech partners can overcome challenges in order to build trust and drive enterprise-wide AI innovation.

AI costs for business: Considerations before investing in AI

Uncover the true cost of AI for your business. Learn about factors affecting AI pricing, development costs, and the value of ready-made solutions.

Moveworks' agentic Reasoning Engine gets GPT-4o upgrade

Discover how Moveworks Copilot uses GPT-4o for enhanced reasoning and speed, powering task automation across enterprise systems.

Moveworks named a Leader in 2024 Forrester Wave

Forrester gave Moveworks the highest score in the Conversational AI for Employee Services, Q3 2024 report, including for advanced language facilities criteria.

AI strategy for CIOs: The top 5 productivity problems

Boost productivity & empower your workforce with a winning AI strategy. Learn how to solve top challenges & choose the right AI vendor for your business.

Why we're building Copilot for web: experience & accessibility

Discover how Moveworks' Copilot for the web transforms user experience with AI-driven search, effective notifications, and greater employee accessibility.

How agentic RAG improves AI answer accuracy and relevancy

Discover how agentic AI powers retrieval augmented generation (RAG), solving scalability issues and delivering precise, context-aware results for smarter AI.

Effective use of LLMs in the enterprise

Generative AI is transforming the enterprise. Learn how to effectively use LLMs, LLM deployments, RAG and why Moveworks leads in AI-powered business solutions.

The best AI automation tools for the enterprise

Discover the leading AI automation tools transforming the enterprise in 2024. Explore categories, top picks, key features, and how AI automates the enterprise.

Secure code execution in LLMs for better AI

Extend LLM capabilities with secure code execution. Learn how sandboxing, fuzz testing & Python secure code execution enhance AI without compromising security.

Overcoming 3 key AI assistant deployment challenges

Explore how Moveworks addresses data quality, ranking, and source selection challenges in AI assistant deployment for enterprises.

AI productivity tools for business

Drive AI innovation in your business with AI tools designed to enhance employee productivity. Discover platforms suited for both single and multi-use cases.

Creator Studio: Enterprise-wide automation

Creator Studio is a powerful platform transforming enterprise automation. Discover key features, customer success stories, and our exciting roadmap

Microsoft Copilot vs. Moveworks deep dive

Discover the differences between Microsoft Copilot and Moveworks to better understand how they work together to unlock generative AI in your business.

Measuring the ROI of artificial intelligence

Effectively measure the ROI of genAI and optimize your AI investments by understanding the key challenges, strategies, and ROI metrics.

How generative AI increases workplace productivity

Generative AI increases workplace productivity by automating tasks, enhancing comms, and optimizing resources, so your team can focus on innovation and growth.

What is enterprise search and why you need it in 2024

Learn what enterprise search is and why your business needs it. See how enterprise search can boost productivity by centralizing your organization's knowledge.

Apply Microsoft Azure Consumption Commitments to Moveworks Copilot

Existing joint Microsoft-Moveworks customers can now purchase the Moveworks AI Copilot through the Azure Marketplace with Azure Consumption Commitments.

AI adoption strategy: maximizing AI tool usage

Learn how-to unlock the full potential of AI in your organization. Maximize your AI investment and grow user engagement with an effective AI adoption strategy.

Moveworks.global 2024 recap: What you missed

Read the Moveworks.global 2024 event recap for key takeaways, product innovations, and announcements from all Moveworks.global speakers & customers.

Moveworks and Microsoft partnership

Moveworks partners with Microsoft for its AI Copilot to deliver secure, scalable, and robust AI solutions to its customers.

The 8 best enterprise search software tools

Discover the top enterprise search software tools for streamlined data access & increased productivity. Explore AI-powered solutions now!

How to improve your knowledge base with AI

Learn how AI knowledge bases enhance knowledge management by enabling continuous learning, personalized support, and knowledge discovery.

100+ AI copilot use cases for the enterprise

More than 100 AI copilot use cases across the enterprise. Elevate IT efficiency, increase employee productivity, and streamline workflows.

How agentic AI is driving the next evolution of enterprise AI

Agentic AI represents an evolution in AI, with goal-directed behaviors and autonomous decision-making. Explore key innovations in this emerging field.

Moveworks achieves Ultra-low latency with NVIDIA TensorRT-LLM

Learn how Moveworks, leveraging NVIDIA's TensorRT-LLM, is revolutionizing employee service with next-level responsiveness and efficiency.

Moveworks expands global reach with new EU, Canadian, and Australian data centers

Moveworks' data center expansion means European, Canadian, and Australian customers have control and flexibility over their data privacy and data residency.

Moveworks year in review 2023

Learn about Moveworks’ 2023 year in review: new events, product updates, growth milestones, customer successes, awards, and more.

6 HR metrics leaders should know in 2024

6 key HR metrics every HR leader should know in 2024 to improve employee productivity and increase satisfaction.

AI security for our next-gen enterprise copilot

Learn about AI security and the rigorous measures Moveworks takes to ensure safe and responsible AI usage while also protecting enterprise IT ecosystems.

5 help desk metrics to know in 2024

Learn about the 5 key IT help desk metrics every IT leader should know in 2024 to ensure employees get the support they need — quickly.

Looking back on the year that ChatGPT took over

Dive into ChatGPT history one year after its Nov. 2022 launch. Explore how this AI breakthrough sparked hype and debates, transforming the technology landscape.

The next-gen Moveworks Copilot: An inside look

Get an inside look at the Moveworks' next-gen Copilot — the AI copilot flexibly designed to tackle end-to-end enterprise challenges seamlessly.

Moveworks.global recap: Leading companies are innovating with AI

Read the Moveworks.global event recap for key takeaways, product innovations, and announcements from all Moveworks.global speakers & customers.

Building MoveLM: A large language model dedicated to the enterprise

Moveworks' LLM: MoveLM represents the leading edge of our years-long pursuit to meld massive datasets and models with an enterprise focus.

Gartner Recap: 3 key themes at the 2023 IT Symposium | Xpo

3 takeaways from 2023 Gartner IT Symposium: 1. Generative AI hype is peaking 2. Enterprises get AI value 3. Copilots drive AI transformation — read the recap.

Moveworks' annotation philosophy: How experts make our AI better

Moveworks' annotation philosophy shapes our ethical and high-performing AI. Learn about our commitment to responsible annotation and its impact on our AI.

HR chatbots: Your strategic partners in modern HR

See how HR Chatbots are transforming HR operations, from improving employee experience to streamlining HR processes, HR Chatbots will help reduce busywork.

How to unlock continual service improvement with AIOps

Artificial intelligence in IT helps save time and optimize performance. Take a look at the top AIOPs use cases to understand what it can do for your business.

How conversational AI can drive mission success for the public sector

Learn how AI & automation can immediately provide ROI and elevate service experience at scale for federal and state government and the public sector as a whole.

Generative AI should be your #1 priority: Key takeaways from the Forrester Technology & Innovation Summit

3 key takeaways from the Forrester Technology & Innovation Summit: 1. Make generative AI your #1 priority. 2. Balance Risk 3. Deploy Copilots. Read the recap.

How conversational AI is transforming healthcare

Learn how Conversational AI is improving healthcare delivery and productivity by automating tasks, surfacing knowledge, and supporting staff.

How Moveworks uses LLMs to create a seamless conversational AI experience

From spelling correction to intent classification, get to know the large language models that power Moveworks' conversational AI platform.

How AI is changing IT operations analytics

AI is transforming IT operations analytics (ITOA). Here are the key benefits and challenges of implementing AI-driven ITOA, including real-world examples.

Why Moveworks was named one of the top private cloud companies in the world

Moveworks is honored to be recognized on the 2023 Forbes Cloud 100 list which spotlights companies that pair strong values with top performance.

Understanding the risks of deploying LLMs in your enterprise

How to manage the risks of deploying Generative and Discriminative LLM in your enterprise during pre-training, training, fine-tuning, and usage

Grounding AI: How to improve AI decision-making with contextual awareness

Grounding AI links abstract knowledge to real-world examples, enhancing context-awareness, accuracy, and enabling models to excel in complex situations.

What is data annotation? And how can it help build better AI?

Data annotation trains AI systems to tackle complex business challenges. Annotation prepares AI to adapt to unique enterprise use cases.

What is an AI copilot?

AI copilots can streamline tasks & boost productivity in businesses. Transform your operations & enhance communication with these intelligent assistants.

You need an AI copilot strategy

Every enterprise needs an AI copilot strategy. Here is a 4-tier framework to successfully implement these powerful tools for efficiency and performance.

The AI transformation roadmap: How to drive productivity with conversational AI

Here’s your AI transformation roadmap. Learn more about what AI transformation is, what’s needed to make it happen, and the role AI copilots play.

Total Economic Impact™ study finds Moveworks delivered a 256% ROI

Moveworks' Total Economic Impact™ Study by Forrester finds organizations can achieve 256% ROI with average savings of $11.5 Million over 3 years with Moveworks.

All in on AI: 4 key learnings from Microsoft Build 2023

Microsoft held its annual developer conference, Build 2023. Moveworks shares 4 takeaways on the latest innovations in AI, user experience, and plugins.

The Moveworks Enterprise LLM Benchmark: Evaluating large language models for business applications

The Moveworks Enterprise LLM Benchmark evaluates LLM performance in the enterprise environment to better guide business leaders when selecting an AI solution.

The smarter way to measure the employee experience? AI.

Learn how to measure the employee experience with AI analytics, natural language understanding and real-time performance insights with EXI.

The 50 AI companies shaping the enterprises of tomorrow

Discover the 50 best private AI companies shaping the enterprises of tomorrow, from chatbots to predictive analytics, to elevate your operations.

The all-encompassing guide to conversational AI

Conversational AI uses natural language understanding and machine learning to communicate. Learn more about benefits, examples, and use cases.

Moveworks-Carahsoft partnership brings conversational AI to the public sector

Moveworks partners with Carahsoft to bring conversational AI to the public sector, transforming government operations with secure, scalable solutions.

The most impactful AI applications in 2023

Check out the most impactful Artificial Intelligence applications, from self-driving cars to IT support, and see why you should use AI in your business.

Creator Studio: A no-code platform for enterprise conversational AI

Introducing Creator Studio, a generative, no-code platform connecting employees to all systems across the enterprise with a unified, natural language interface.

Conversational AI examples: How companies use conversational AI today

What are examples of companies using conversational AI? Learn how 5 leading companies boost efficiency, customer satisfaction, and employee experience.

Generative AI: What it is and why it matters

What is Generative AI, how does it work, and how can you use it? Let's dive in and discover the fascinating world of Generative AI.

Chatbots vs. Conversational AI for the enterprise, explained

What's the difference between a chatbot, conversational ai, and a conversational ai chatbot? Let's get into the differences and how it applies to the enterprise

GPT-4: Everything you need to know and why it's better than GPT-3

GPT-4 is the first large multimodal model released by OpenAI that can accept both images and text inputs. Learn its applications and why it’s better than GPT-3.

Conversational AI platforms: 5 questions to ask during your next demo

When evaluating conversational AI platforms it's important to ask 5 key questions to understand the true capabilities and avoid costly investments.

Chatbot security: Conversational AI trustworthiness in the age of ChatGPT

Discover the fundamentals of trustworthy enterprise-grade conversational AI and how to prioritize chatbot security and privacy.

The future is now: ChatGPT is ushering in a new era of conversational AI for the enterprise

The future of chatbots and LLMs for modernizing the employee experience is here. Learn how conversational AI is transforming businesses.

Demystifying LLMs and GPT for Enterprise Leaders with Forrester

Unleash conversational AI in your enterprise. Learn how to navigate the opportunities and risks of implementing generative and conversational AI.

Large language models: The basics and their applications

Large language models (LLMs) are advanced AI algorithms trained on massive amounts of text data for content generation, summarization, translation & much more.

Supervised vs. unsupervised learning: What's the difference?

The key difference between supervised learning and unsupervised learning is labeled data. Learn more about the difference labeled data makes.

How to reduce wasted spend in IT [+10 things AI can do about it]

Reduce IT costs while also focusing on improving the end-user experience. Here are 10 reasons why AI needs to be part of your IT cost reduction strategy.

Generative AI: How to spot the real conversational AI companies and get past the hype

Understanding the difference between generative ai businesses is crucial when making investments in tech. Here's how to tell which are real and which are hype.

ChatGPT — Does it deserve its 15 minutes of fame? Yes, and why generative AI is the future

ChatGPT is only the start of the future of generative AI. Moveworks CEO Bhavin Shah shares his take on ChatGPT and how the Human-AI partnership will progress.

Bhavin Shah on HMG Spotlight: 2023 will be the year of conversational AI

Bhavin Shah shares his perspective on how ChatGPT will accelerate innovation and spur efficiencies across the modern enterprise in 2023.

How to avoid AI investment pitfalls: The most important KPIs to consider

Know the value of AI in your organization. Read on to understand the 8 key performance indicators (KPIs) to pay attention to before you invest in AI.

ChatGPT is shaking up the status quo: The strengths and weaknesses of large language models

ChatGPT is a groundbreaking technology that’s captured our imagination, but it's not without limitations. Moveworks' VP of Machine Learning shares his thoughts.

You, too, can scale support to over 100 languages: Breaking down the challenge of multilingual IT

AI can now scale multilingual support to 100+ languages. Learn how Moveworks solved the many technical challenges needed to provide multilingual support

Moveworks named a leader in The Forrester Wave™: Chatbots For IT Operations

In its latest report on Chatbots for IT Operations, Forrester named Moveworks an industry leader, giving Moveworks the highest possible score in 19 criteria.

What it takes to succeed as a new CIO: A candid conversation between industry leaders

Being a new CIO is daunting. Yousuf Khan, 5X CIO turned VC, and Bhavin Shah, CEO of Moveworks, discuss about it takes to succeed in the complex C-level role.

Employee Experience Insights: Everything you need to know

Moveworks' Employee Experience Insights (EXI) uses AI to tap into information hidden in support tickets and reveals your workforce’s everyday experience.

Focus on practical AI: 3 Key learnings from Forrester’s Technology & Innovation Forum

Fresh from Forrester’s Technology & Innovation Forum, Moveworks shares 3 takeaways on the future of work and how enterprises should focus on practical AI.

How 3 companies use help desk forms to improve employee productivity

3 companies — DocuSign, Palo Alto Networks, and Procore — optimized help desk forms to upgrade their support processes and improve employee productivity.

Here’s how we use our own AI to better onboard new hires

Moveworks uses its own conversational AI to better onboard new hires and make sure they have what they need to succeed in their role on Day One.

What the heck is the Idea Funnel anyway?

Great leaders are great decision-makers. Learn how employee experience leaders, like you, can use the Idea Funnel to turn ideas into impact.

What can HR teams do with an AI chatbot? Make an immediate impact.

When it comes it using AI in HR, you need a solution that makes an immediate impact. Read on to see just a few examples of the ways HR teams can use AI now.

New Moveworks-Nexthink partnership enables proactive IT support

The Moveworks-Nexthink partnership delivers proactive tech support, empowering IT teams to detect and resolve issues before they impact the employee experience.

Introducing Moveworks for HR: The first AI solution that personalizes HR support

Today, we’re incredibly excited to announce Moveworks for HR — a sophisticated artificial intelligence solution built for human resources.

Work — you’re doing it wrong

Our current way of working isn’t working. But we have the technology and knowledge to make it better, to make an employee experience that’s almost magical.

13 things you can actually do with conversational AI

There are an infinity use cases for conversational AI. Here are just 13 of many ways you can use it today to improve employee support.

Moveworks expands across Europe to support employees with AI

As European companies race to support flexible work, Moveworks brings its AI platform to the UK, France, and Germany.

Product Launch: Prevent issues before they happen with Moveworks' first API

Moveworks API empowers customers to send critical updates through our platform. Now, employees get the support they need — before running into problems.

3 ways omnichannel support improves your employee experience

With omnichannel support, employees can use whichever channel they prefer to get help and receive the same seamless experience.

Our secret to a world-class HR experience: Start small

We often believe in the power of big ideas to increase employee satisfaction, but the truth is that small moments define the HR experience.

Language is no limit: How Moveworks built a multilingual AI platform

Moveworks built the first multilingual AI platform for employee support. To do so, we had to evolve all parts of our Intelligence Engine™. Here's how.

Product Launch: Announcing multilingual support and Moveworks for Web

Moveworks announces two major additions: multilingual support and Moveworks for Web. These changes will deeply support the new normal for global workforces.

Moveworks opens a new office in Austin, Texas

Are you interested in joining a ground-breaking AI company? Now you can... in Austin! Moveworks is proud to move our expansion strategy forward in Texas.

The 7 metrics to measure the success of your virtual agent

Companies are using virtual agents to support their workforce. But what constitutes an impactful virtual agent? Here are the 7 metrics that matter.

Secure in the cloud: Moveworks earns Gold certification for CSA STAR Level 2

Moveworks earns Gold certification for CSA STAR Level 2, validating our security programs and demonstrating our commitment to safeguarding customer data.

Product Launch: Moveworks enhances AI platform to support the world’s largest companies

Moveworks announces major enhancements to its conversational AI platform, designed to automate support for the world's largest companies.

Introducing the next generation of Conversational AI

How Moveworks' conversational AI technology can generate a tailored response to every single employee request, across all departments.

How Moveworks raised $200 million in Series C funding

Now valued at $2.1 billion, Moveworks is the first AI platform that provides a seamless employee experience to both remote and in-office employees.

From request to resolution: How AI solves a support issue

Discover how AI resolves employee support issues instantly—reducing ticket volume, boosting productivity, and transforming the way IT and HR teams operate.

3 strategies to boost engagement with your employee comms

How can companies engage thousands of employees as effectively as people do one-on-one? This article explores three strategies to fix employee comms.

Why category creators must rethink company culture

What does it take to create an entirely new category of product? Ultimately, it's about empowering the right people with the right company culture.

HR Service Delivery: how automation unlocks tier 0 employee support

We analyzed thousands of real-world HR requests to offer insight into how to HR teams can move closer to Tier 0 service delivery for their companies.

Every question, one bot: How Moveworks finds answers across the enterprise

Moveworks takes every piece of your company’s disparate data into account to match questions to precise, personalized answers.

Introducing the Moveworks platform

Solve every issue for every employee — across IT, HR, finance, and facilities — with the Moveworks employee experience platform built on conversational AI.

Why people-centric HR teams depend on conversational AI

Moveworks helps HR take on the endless barrage of employee requests so HR teams can focus on higher priorities.

More than a message: Inspire action with Moveworks for Employee Communications

With Moveworks for Employee Comms, employee experience teams can send targeted, personalized messages at scale, preventing support issues before they happen.

We fixed forms: Bring your service catalog to life with Moveworks

Forms are critical to a self-service IT strategy. See how Moveworks makes forms smarter at every step of the experience.

The Practical Guide to NLP and NLU

To build a computer capable of understanding language, natural language processing (NLP) and natural language understanding (NLU) have proven critical.

Strength in numbers: Understanding unique IT issues with Collective Learning

One-of-a-kind IT issues describe surprisingly similar problems. Collective Learning allows Moveworks to see the similarities under the surface.

Moveworks named a leader in Forrester New Wave: Chatbots for IT Operations

In its latest report on Chatbots for IT operations, Forrester awarded Moveworks the highest possible score for our Strategy and Market Presence.

The future is conversational: Part 2 — How machines learned the secrets of language

New approaches to natural language understanding (NLU) and conversational AI have streamlined interactions between people and machines.

The gold standard for security: Moveworks achieves SOC 2 Type 2 compliance

Moveworks is now compliant with SOC 2 Type 2, validating our continued commitment to protecting your data and affirms the security of our AI solution.

The future is conversational: Part 1 — Understanding the language barrier between people and machines

In this post, we’ll dive deep into the history of human-computer interaction, from early chatbots to today’s AI-powered conversation engines.

Tailor-made tech support: Why employees need personalized IT help

Learn how to build an enterprise identity system, how unique identity maps allow for personalized support, and why service desks depend on personalization.

Advanced AI, available on the app store: Adding Moveworks to Microsoft Teams is now easier than ever

The Moveworks chatbot app is available for customers to install directly from either Microsoft AppSource or the Microsoft Teams store.

Time is money: We built an AI-powered Concierge to speed up IT support

Moveworks Concierge streamlines IT communication, allowing employees to add comments, receive updates, and request action on support issues in real time.

Moveworks and Microsoft Teams: Adding instant support to the hub for teamwork

Moveworks is today announcing its integration with Microsoft to transform Teams into an autonomous IT support channel.

Bhavin Shah on SaaStr: Lessons from the front lines of a new economy

Fresh off his appearance on the SaaStr podcast, Moveworks CEO Bhavin Shah reflects on how IT teams are transitioning to the new work-from-home economy.

What we've learned about providing essential work-from-home support

As companies respond to the COVID-19 outbreak by transitioning to WFH, Moveworks has released new capabilities to support remote employees.

Moveworks achieves ISO 27001 certification

By prioritizing security from day one, Moveworks managed to earn ISO 27001 certification, demonstrating our commitment to safeguarding our customers’ data.

How AI fixed Ask-IT: Introducing Channel Resolver for Slack

Moveworks Channel Resolver resolves IT support issues posted on Slack channels, saving employees time while eliminating work for the service desk.

How AI finally learned to triage IT support issues, part 2

Thanks to groundbreaking advances in natural language understanding and deep learning, AI can now instantly route 90% of IT support tickets.

How AI finally learned to triage IT support issues, part 1

It still takes five hours for the average IT ticket to be routed to the right expert. Learn how AI can help.

Time to scale: New funding lets us transform IT support with AI

Moveworks raises a $75 million Series B funding round to scale its automated AI resolution of enterprise IT issues.

Anytime, anywhere: Respond to IT issues however they’re reported

With AI-powered resolution, enterprise chat platforms fill a void left in the patchwork of IT communications via phone, email, portals, and walk-up kiosks.

Why enterprise search is broken, and how Moveworks fixes it

Overcome enterprise search challenges with machine learning and novel natural language understanding (NLU) techniques like embedding and Seq2Seq.

Broadcom employees celebrate a year of fast IT fixes with AI

Broadcom celebrates a year with the Moveworks conversational chatbot. Learn how Broadcom automatically resolves 38% of employee IT issues every week with AI.

Natural language is hard: 5 reasons your chatbot isn't working

Conversational AI chatbots rely on natural language understanding (NLU) to engage people and get work done. We explore how hard it is to get this right.

Achieve powers rapid IT support with chatbot in Slack

See how the IT team at Achieve rolled out a Moveworks powered chatbot in Slack to facilitate onboarding and lets employees ask questions when they need IT help.

Why is NLU important for resolving IT support tickets?

Advances in Natural Language Understanding (NLU) and machine learning are enabling IT support issues to be resolved instantly and autonomously.